Customer Service Representative

5 days ago

Qesm El Maadi Cairo, Egypt MICO WORLD MENA Full time

About the Role:

We are looking for a
Customer Service Representative (Chat Account)
to support users of our
social platform and live streaming application
. The ideal candidate is detail-oriented, tech-savvy, and passionate about delivering a high-quality user experience in a fast-paced digital environment.

Key Responsibilities:

  • Handle user inquiries and issues through
    chat support
    promptly and professionally.
  • Provide accurate information about platform features, account management, and community guidelines.
  • Monitor and report
    technical bugs, payment issues, or policy violations
    to the relevant teams.
  • Assist streamers and viewers with account setup, live events, and reward systems.
  • Gather user feedback to help improve platform performance and user satisfaction.
  • Ensure all conversations meet company
    quality and response time standards
    .
  • Collaborate with internal teams (Tech, Operations, and Community) to resolve escalated issues.

Requirements:

  • Previous experience in
    Customer Service or Live Streaming platforms
    (Chat or Email support preferred).
  • Excellent written English communication skills.
  • Strong understanding of
    social media, live streaming, or online community behavior
    .
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Flexible with
    shift schedules
    , including weekends or holidays if required.
  • Positive attitude, empathy, and commitment to excellent customer care.

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