French Customer Service Representative

19 hours ago

Qesm El Maadi Cairo, Egypt FlairsTech Full time

Company Description

FlairsTech is a global technology-driven Managed Services Provider (MSP) built on Innovation, Talent, and Excellence. With a workforce of over 1000 professionals across five offices, FlairsTech supports clients worldwide, delivering services in Software Development, Analytics, Digital Solutions, Business Operations, and Customer Experience. Partnering with over 100 organizations across North America, Europe, the Middle East, and Africa, FlairsTech collaborates closely to drive productivity and improve business outcomes. A key driver of the company's success is its dedicated and skilled team, working as an extension of its clients' internal capabilities.

Role Description

This is a full-time hybrid position for a French Customer Service Representative based in Qesm El Maadi, with the option to work remotely part-time. In this role, you will handle customer inquiries via multiple communication channels, provide exceptional customer support, and ensure a seamless client experience. Responsibilities include resolving customer issues, responding to queries promptly, and maintaining high levels of customer satisfaction through professional communication and effective problem-solving.

Qualifications

  • Strong skills in Customer Service and Customer Support
  • Expertise in Customer Satisfaction and ensuring a positive Customer Experience
  • Proficiency in French (verbal and written) and excellent interpersonal communication skills
  • Ability to work in a dynamic and collaborative environment
  • Previous experience in a customer service role is highly desirable
  • Strong organizational and multitasking abilities
  • Familiarity with CRM tools and systems is a plus

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