French-speaking Customer Service Representative

3 days ago

Maadi, Egypt QuickfirmX Full time

**Job Information**:
Date Opened
- 04/26/2025

Job Type
- Full time

Industry
- Customer Service

Work Experience
- 0-1 year

Salary
- 23000

City
- Maadi

State/Province
- AI Qahirah

Country
- Egypt

Zip/Postal Code
- 17631

QuickfirmX is looking for French-speaking customer service representatives to join a leading international company in the travel industry. This role offers a dynamic work environment, excellent benefits, and a clear path for career growth.

**Role Overview**:
As a French-Speaking Customer Service Representative, you will be the primary point of contact for French-speaking customers, delivering outstanding service and support related to travel inquiries, bookings, and issue resolution. You will leverage your language skills and customer service expertise to ensure a positive and seamless customer experience.

**Key Responsibilities**:
- Provide accurate information regarding travel products, services, bookings, and policies.
- Assist customers with reservations, modifications, cancellations, and other travel-related requests.
- Effectively troubleshoot and resolve customer issues and complaints, aiming for first-contact resolution.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with internal teams to address complex customer needs when necessary.
- Adhere to company procedures, quality standards, and performance metrics.
- For bilingual roles, utilize English communication skills (B1+ level) as required.

**Required Qualifications**:

- Fluency in French (C1 level or higher), encompassing excellent verbal and written communication skills.
- Proficiency in English (minimum B1 level) required for bilingual account responsibilities.
- Must hold a Bachelor's degree or equivalent (Graduates only).
- Demonstrated strong communication, active listening, and interpersonal skills.
- Proven problem-solving abilities with a customer-centric approach.
- Adaptability and willingness to work in rotational shifts, potentially including evenings, weekends, and holidays, as per business needs.- Previous experience in customer service or the travel industry is considered an asset but not mandatory.

**What We Offer**:

- A competitive net monthly salary of up to EGP 23,000.
- Comprehensive medical and social insurance coverage.
- A stable work schedule with two days off per week.
- Structured training and ongoing career development opportunities within a global organization.
- The chance to build a career within a leading company in the exciting and fast-paced travel industry.
- A professional and collaborative work environment.

**Application Process**:
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