Customer Service Representative

7 days ago


Qesm El Maadi Cairo, Egypt FlairsTech Full time 15,000 - 30,000 per year

Company Description

FlairsTech, a leading Managed Services Provider (MSP), has rapidly grown to serve a global audience of over 100 partners. With more than 1,000 skilled professionals across its five offices, the company specializes in Software Development, Digital Solutions, Business Operations, and Customer Experience. FlairsTech operates across North America, Europe, the Middle East, and Africa, working closely with clients to enhance productivity and achieve success. The company's emphasis on innovation, talent, and teamwork has earned it a reputation as a trusted partner in delivering exceptional outcomes.

Role Description

This is a full-time hybrid role for a Customer Service Representative (English C1) located in Qesm El Maadi, with the option of partial work-from-home. Responsibilities include addressing customer inquiries, ensuring customer satisfaction, providing support, and managing a seamless customer experience. The role involves communicating effectively with customers, resolving issues promptly, and maintaining high service standards.

Qualifications

  • Skills in Customer Service, Customer Support, and Customer Satisfaction
  • Experience in managing Customer Experience and ensuring high-quality interactions
  • Ability to handle inquiries and provide solutions in a professional and efficient manner
  • Strong communication skills, both verbal and written, in English at C1 level
  • Organizational and multitasking capabilities to manage multiple customer interactions
  • Familiarity with CRM tools and proficiency in using technology for customer support
  • Adaptability in hybrid work environments and teamwork-oriented attitude
  • Bachelor's degree in a relevant field or equivalent experience is an advantage


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