Customer Service Representative
7 days ago
Description de l'entreprise
RAYA CX est un leader en gestion de l'expérience client et en externalisation des processus métiers (BPO) depuis 2001. Fournisseur privilégié de services clients, de support technique et de services globaux pour les entreprises du classement Fortune 1000, RAYA CX opère sur des marchés à main-d'œuvre compétitive et hautement qualifiée en Amérique du Nord, en Europe, au Moyen-Orient et en Afrique. L'entreprise se distingue par ses solutions intégrées, soutenues par des technologies avancées, des stratégies robustes, et un engagement envers l'innovation et l'amélioration continue.
Description du poste
Nous recherchons un.e Customer Service Representative pour rejoindre notre équipe et fournir un support client de qualité. Vos principales missions incluront l'assistance aux clients, le traitement des requêtes et des préoccupations, ainsi que la garantie d'une expérience client positive et fluide. Vous serez également chargé.e de maintenir des relations efficaces avec les clients tout en répondant à leurs besoins. Ce poste est un rôle à temps plein basé sur site, au sein de notre centre situé à Qesm El Maadi.
Qualifications
- Service client et support : Expérience dans les services ou l'assistance clientèle pour répondre aux besoins et aux requêtes des clients.
- Satisfaction client : Aptitude à résoudre les problèmes et à garantir un haut niveau de satisfaction client.
- Expérience client : Compréhension approfondie du parcours client pour améliorer son expérience globale et l'engagement envers la marque.
- Qualifications supplémentaires appréciées : Bonne maîtrise des outils CRM, compétences en communication verbale et écrite exceptionnelles, ainsi que la capacité à gérer plusieurs tâches simultanément.
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