Medical Call Center Advisor
4 days ago
Company Description
RAYA Customer Experience (RAYA CX) specializes in next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has served as a trusted partner for customer service, technical support, and global solutions for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. The company operates in highly competitive and skilled labor markets, providing integrated business process outsourcing solutions enhanced by advanced technology, innovative strategies, and continuous improvement processes.
Role Description
This is a full-time, on-site role located in Cairo for a Medical Call Center Advisor. The role involves handling medical inquiries, providing informed guidance to clients and customers, collaborating with medical professionals, and delivering accurate and empathetic support. The advisor will also support the delivery of medical information and assist in addressing medical and healthcare-related concerns through excellent communication and problem-solving skills.
Qualifications
Proficiency in Medicine and Medical Affairs
Expertise in Medical Education and Research
Knowledge in Market Access within the healthcare sector
Strong communication, customer service, and problem-solving skills
Ability to work collaboratively with medical professionals and team members
Experience in a healthcare or medical-focused environment is a plus
Bachelor's degree in Medicine, Healthcare, Life Sciences, or a related field
Fluency in English and proficiency in additional languages is an advantage
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