Medical Call Center Advisor

4 days ago


Cairo, Cairo, Egypt Raya CX Full time

Company Description

RAYA Customer Experience (RAYA CX) specializes in next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has served as a trusted partner for customer service, technical support, and global solutions for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. The company operates in highly competitive and skilled labor markets, providing integrated business process outsourcing solutions enhanced by advanced technology, innovative strategies, and continuous improvement processes.

Role Description

This is a full-time, on-site role located in Cairo for a Medical Call Center Advisor. The role involves handling medical inquiries, providing informed guidance to clients and customers, collaborating with medical professionals, and delivering accurate and empathetic support. The advisor will also support the delivery of medical information and assist in addressing medical and healthcare-related concerns through excellent communication and problem-solving skills.

Qualifications

Proficiency in Medicine and Medical Affairs

Expertise in Medical Education and Research

Knowledge in Market Access within the healthcare sector

Strong communication, customer service, and problem-solving skills

Ability to work collaboratively with medical professionals and team members

Experience in a healthcare or medical-focused environment is a plus

Bachelor's degree in Medicine, Healthcare, Life Sciences, or a related field

Fluency in English and proficiency in additional languages is an advantage



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