Call Center Agent
2 days ago
Location:
Sheraton-Heliopolis
Employment Type:
Full-Time
About The Role
We are looking for a
Call Center Agent
to handle inbound and outbound calls, assist customers, and provide accurate information while ensuring high levels of customer satisfaction.
Key Responsibilities
- Handle incoming and outgoing calls in a professional and timely manner.
- Respond to customer inquiries, complaints, and requests.
- Provide accurate information about company products and services.
- Record and update customer information in the system.
- Follow call center scripts, procedures, and quality standards.
- Meet individual and team performance targets (KPIs).
- Escalate complex issues to the relevant department when needed.
Qualifications
- Good communication and interpersonal skills.
- Ability to handle customers calmly and professionally.
- Basic computer skills.
- Ability to work in shifts.
- Previous call center or customer service experience is a plus.
- English proficiency is a must.
What We Offer
- Competitive salary and incentives
- Professional and supportive work environment.
- Career growth opportunities.
- Training and development programs.
How To Apply
Send your resume to with the subject line:
"Call Center Agent Application."
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