Call Center Agent,
2 weeks ago
EGXPRESS
Licensee of Federal Express
(FedEx)
is seeking a call center agent to join our company.
Key Responsibilities:
- Receive calls from customers and reply to their inquiries.
- Conduct the first call to the customers and obtain clearance instructions.
- Open Traces from the first day of arrival with a clear indication of shipment status with detailed information about Egypt Regulations
- Handle all shipments that need amendment in the name of the consignee and FedEx clearance pending /stopped shipments until needed Paperwork is submitted from the customer.
- Follow up on Re-export shipments (from FedEx Clearance) and obtain necessary approvals from the shipper or consignee for the return. And follow up with the subcontractor until the shipment leaves the cage.
Qualifications:
- Bachelor's educational degree.
- Very good command of the English language.
- A minimum of one-year experience in customer service.
- Work Location: Head Office; Sheraton.
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