Call Center Agent

1 week ago


Cairo, Cairo, Egypt German University in Cairo Full time

Job Description

  • Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.
  • Answer all incoming calls and respond to students' requests
  • Provide inquirers with accurate and complete information
  • Identify, research and resolve student's issues using the computer system
  • Follow up on inquiries that are not solved immediately and contact the inquirer.
  • Communicate with other departments to resolve problems regarding complains
  • Transfer customers calls to appropriate staff

Job Requirements

  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High level of Communication skills
  • Presentable and has self-confidence.
  • Finds pleasure in fulfilling the expectations of inquirers when serving customers

Qualifications

  • University Degree in any field.
  • 1-3 years of experience as a call center agent
  • Very good command English and Arabic is a must; any other language is a plus.
  • Very good computer skills (Word, Excel…etc.)

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