Team Leader

Job Description
*About TaskUs:*
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

*What We Offer:*
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a Call Center Team Lead, you will be responsible for overseeing a team of call center agents, ensuring they provide exceptional customer service and meet performance targets. You will play a key role in coaching, training, and motivating your team to deliver outstanding service and achieve departmental goals . Your leadership will be crucial in fostering a positive work environment, resolving escalated issues, and implementing best practices to improve efficiency and customer satisfaction .

Duties & Responsibilities

• Supervise and support a team of call center representatives .
• Monitor and evaluate call performance and provide constructive feedback .
• Develop and implement training programs and support materials .
• Ensure adherence to company policies, procedures, and quality standards .
• Handle escalated customer issues and complaints .
• Prepare performance reports and provide insights for improvement .
• Coordinate with other departments to resolve issues and improve processes .
• Schedule shifts and manage team attendance .
• Motivate team members to achieve individual and team goals .
• Conduct regular performance reviews and set development plans .
• Facilitate meetings and communicate company news .
• Keep up to date with business development and new product lines .

Skills & Qualifications
:

• Proven experience in a call center environment, preferably in a leadership role .
• Strong communication and interpersonal skills .
• Excellent problem-solving and conflict resolution abilities .
• Ability to work in a fast-paced, high-pressure environment .
• Strong organizational and multitasking skills .
• Proficiency with call center software and tools .
• Ability to analyze data and generate performance reports .
• High school diploma or equivalent; Bachelor's degree preferred .
• Positive attitude and strong leadership qualities .

*How We Partner To Protect You:*
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

*DEI:*
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL
.
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2512_16440

Posted At: Tue Dec :00:00 GMT+0000 (Coordinated Universal Time)