Customer Support Specialist

5 days ago

Heliopolis, Cairo, Egypt Talent Solutions Full time 40,000 - 60,000 per year

Company Description

Talent Solutions specializes in providing comprehensive HR consultation services to help businesses optimize their workforce. We tailor solutions to meet diverse business needs, ensuring that organizations are equipped to drive success and growth. Our services include business consultation, workforce management solutions, hiring services, payroll services, performance management, training, and medical insurance. Our mission is to create positive and productive work environments while helping organizations achieve their goals.

Role Description

This is a full-time, on-site role for a Customer Care Professional located in Heliopolis. The Customer Care Professional will handle customer inquiries, provide superior customer support, and work to ensure customer satisfaction. Responsibilities include resolving customer issues, maintaining communication with clients, and collaborating with internal teams. The role also entails analyzing customer feedback and ensuring the delivery of high-quality service in line with organizational goals.

Qualifications

  • Strong skills in Customer Satisfaction, Customer Service, and Customer Support
  • Excellent Communication skills to effectively engage with clients and teammates
  • Well-developed Analytical Skills to understand customer feedback and improve processes
  • Ability to work efficiently in an on-site environment and collaborate with cross-functional teams
  • Prior experience in customer care or related roles is advantageous

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