Information Technology Technical Support

1 day ago

Badr City Cairo, Egypt Premier Services and Recruitment Full time

Provide first-level contact and problem resolution for users with hardware, software, and application issues.

Respond to support requests via phone, email, chat, or ticketing system.

Diagnose and troubleshoot technical issues, including network connectivity, operating systems, and internal applications.

Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.

Set up new user accounts and manage permissions and access rights.

Escalate unresolved issues to the next level of support as necessary.

Maintain accurate documentation of support activities and user issues.

Assist with regular maintenance and updates of systems and software.

Provide technical support during IT projects such as software rollouts, hardware upgrades, or system migrations.

Ensure security and privacy of networks and computer systems.

Train end-users on basic IT tools and practices when required.

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