Information Technology Support Specialist

7 days ago


Cairo, Cairo, Egypt Kayan Group - EG Full time 45,000 - 61,000 per year

Company Description

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Role Description

This is a full-time on-site role for an Information Technology Support Specialist located in Cairo, Egypt. The responsibilities include providing technical support, addressing technical issues, troubleshooting hardware and software problems, and ensuring the smooth operation of desktop systems. The role involves resolving help desk tickets and assisting end-users with IT-related queries to maintain operational efficiency. Additionally, the specialist will manage and maintain IT systems, ensuring they function effectively to support business operations.

Qualifications

  • Strong knowledge and experience in Technical Support and Help Desk Support
  • Proven ability in Troubleshooting and problem-solving
  • Proficiency in working with Desktop Computers and related hardware and software
  • Expertise in Information Technology systems and services
  • Excellent communication and customer service skills
  • Ability to work on-site and adapt to a team-oriented professional environment
  • Relevant certifications (e.g., CompTIA A+, Network+, or similar) are a plus
  • Previous experience in a similar role is preferred


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