Sales Supervisor

4 days ago

Qesm st Nasser City Cairo, Egypt ECC Knowledge Group Full time

Job Purpose:

The
Sales Team Lead
is responsible for overseeing and managing the daily operations of the
B2C sales team
, ensuring high-performance sales execution and lead conversion. This role acts as the
bridge between sales representatives and management
, ensuring that sales targets are met, customer acquisition is optimized, and CRM data is accurately maintained. The Sales Team Lead also provides
coaching, training, and performance monitoring
to enhance team efficiency and sales outcomes.

Key Responsibilities and Accountabilities:

1. Sales Execution & Target Achievement

  • Drive the
    B2C sales process
    , ensuring team members meet or exceed sales targets.
  • Assist in
    identifying, qualifying, and closing sales opportunities
    .
  • Implement strategies to
    maximize lead conversion rates and customer engagement
    .

2. Team Leadership & Development

  • Supervise and mentor a team of
    sales representatives
    , providing guidance and support.
  • Conduct
    daily/weekly sales meetings
    , ensuring alignment with company goals.
  • Deliver
    training sessions on sales techniques, product knowledge, and CRM best practices
    .

3. Lead Management & CRM Optimization

  • Oversee
    lead assignment and follow-up processes
    , ensuring no leads are lost.
  • Ensure the team
    accurately updates CRM records
    , tracking sales interactions and pipeline status.
  • Collaborate with the
    Marketing and Customer Success teams
    to enhance lead nurturing efforts.

4. Customer Engagement & Retention

  • Ensure the sales team delivers a
    high-quality customer experience
    throughout the sales process.
  • Support in resolving
    customer inquiries, objections, and escalations
    when needed.
  • Work closely with the
    Customer Success Team
    to improve
    retention and referral strategies
    .

5. Performance Monitoring & Reporting

  • Track
    individual and team performance
    , identifying areas for improvement.
  • Provide
    weekly and monthly reports
    on sales performance, lead conversion rates, and revenue impact.
  • Use
    sales data and market trends
    to refine strategies and enhance sales effectiveness.

Required Qualifications

Education and Training:

  • Bachelor's degree in
    Business, Sales, Marketing, or a related field
    .

Experience:

  • 3+ years of experience in
    B2C sales, with at least 1 year in a leadership or supervisory role
    .
  • Proven ability to
    scale sales teams and drive revenue growth
    .

Knowledge:

  • Strong understanding of
    B2C sales models, customer psychology, and engagement tactics
    .
  • Experience in the
    education, training, or service-based industries is a plus
    .

Competencies:

  • Strong
    leadership, coaching, and performance management skills
    .
  • Ability to
    analyze sales data and implement improvement strategies
    .
  • Expertise in
    customer relationship management and sales forecasting
    .

Tools & Benefits

Tools:

  • CRM & Sales Automation (
    Salesforce, HubSpot, Odoo CRM, Zoho CRM
    )
  • Business Intelligence & Analytics (
    Power BI, Google Data Studio, Tableau
    )
  • Lead Generation & Sales Tracking (
    Google Ads, Facebook Ads, LinkedIn Sales Navigator
    )

Job Benefits:

  • Competitive salary & performance-based bonuses
  • Social and medical insurance
  • Career development and leadership opportunities
  • Opportunities for regional and international market expansion

If you're interested
Apply Here
or send your updated CV to: ta--

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