Customer Service Associate – Spanish Speaking

7 days ago

Cairo, Cairo, Egypt Quantanite Full time 120,000 - 360,000 per year

About Us

Quantanite is a global outsourcing partner delivering exceptional customer experience and back-office solutions to some of the world's leading brands. We take pride in our fast-paced, inclusive work culture that empowers individuals to perform at their best—wherever they are in the world.

Position Overvie

wWe are looking for a proactive, empathetic, and Spanish-speaking
Customer Service Associat
e to support our clients in delivering exceptional service to their customers. This role is remote but requires you to be based in Cairo, with stable internet connectivity and a quiet working environment

.You'll be the first point of contact for customers via
phone, email, and cha
t, helping resolve queries, provide product support, and deliver an exceptional service experience—every time

**.

Key Responsibiliti**

  • esCustomer Interacti
    on: Handle inbound customer communications in Spanish across voice and digital channels with professionalism and empath
  • y.Problem Solvi
    ng: Investigate and resolve customer issues effectively or escalate when necessar
  • y.Knowledge Manageme
    nt: Maintain up-to-date knowledge of client products, services, and internal support tool
  • s.System Accura
    cy: Log all customer interactions in CRM tools with attention to detail and completenes
  • s.Follow-U
    ps: Ensure timely and satisfactory closure of customer queries through proactive follow-up
  • s.Feedback Lo
    op: Relay customer insights to internal teams to help improve processes and service qualit
  • y.Compliance & Quali
    ty: Adhere to client and company policies, including data protection and service quality standard

**s.

Qualificati**

  • onsLangu
    age: Full professional fluency
    in Span
    ish and working proficiency
    in Engl
    i
  • sh.Experie
    nce: At lea
    st 1 year of customer service experie
    nce (preferably within a contact centre or BPO environmen
  • t).Educat
    ion: High school diploma required; further education is advantageo
  • us.Techni
    cal: Comfortable using CRM systems and digital communication too
  • ls.Attribu
    tes: Empathy, resilience under pressure, strong communication skills, attention to detail, and ability to work independently in a remote setti
  • ng.Flexibil
    ity: Willingness to work on a rotational shift basis including evenings and weekends, depending on business nee
  • ds.Right to Work in Cairo essenti

**al.

What We O**

  • fferComprehensive Trai
    ning: All the tools and support you need to succ
  • eed.Career Gr
    owth: Clear paths for progression and upskilling within a growing international comp
  • any.Cul
    ture: A people-first environment that values diversity, collaboration, and purpose-driven w

ork.Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employ

ees.

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