Spanish Customer Service Representative

6 days ago

Cairo, Cairo, Egypt QStaffers Full time 12,000 - 36,000 per year

QStaffers
is currently hiring
Spanish Customer Service Representatives
for one of our partners, a leader in the outsourcing and offshoring consulting services.

Responsibilities:

  • Handle customer inquiries via phone, email, and chat in a professional and timely manner.
  • Provide accurate information about products, services, policies, and procedures.
  • Resolve customer issues and complaints efficiently while maintaining a positive attitude.
  • Record and update customer interactions in the company's CRM or ticketing system.
  • Follow up with customers to ensure their concerns are fully addressed
  • Escalate unresolved issues to the appropriate department or supervisor when necessary.
  • Meet or exceed KPIs such as response time, customer satisfaction (CSAT), and first-call resolution.
  • Collect customer feedback and report insights to improve processes and services.
  • Stay up to date with company updates, new products, and policy changes.

Requirements:

  • Spanish level must be
    B1+ or B2
  • Fresh graduates are welcome to apply.
  • Undergraduate students are welcome to apply. However, applicants
    must not be currently enrolled in full-time academic programs
    (such as university attendance, diploma programs, courses, or master's degrees) that could affect their availability for work.

Work Setup:

  • On-site with Rotational shifts.
  • Flexible Working Hours for females.

Benefits:

  • Competitive Salary
  • Transportation is provided across Cairo and Giza.
  • Full medical and social insurance coverage.
  • Paid training.
  • Career development in one of the world's leading BPOs.

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