Customer Service Specialist

1 day ago

Giza, Giza, Egypt Art of Service Full time

Company Description

Art of Service, based in Egypt, has been transforming brands across Egypt and the Middle East since 2016. We specialize in providing creative strategies, exceptional design, and precise execution to ensure brands stand out in competitive markets. From brand strategy and visual identity design to promotional gifts and comprehensive digital development, we offer end-to-end branding solutions. Our team combines artistic creativity with technical expertise to deliver high-quality and innovative projects that reflect luxury and precision. Collaborating with a diverse range of clients, we are dedicated to crafting brands that connect and designs that speak.

Role Description

This is a full-time on-site role located in Giza for a Customer Service Specialist. Responsibilities include managing day-to-day customer interactions, providing exceptional support, and ensuring customer satisfaction. The Customer Service Specialist will handle inquiries and complaints, maintain professional communication with clients, and ensure that customer experiences consistently exceed expectations. The position also requires maintaining high-quality standards in customer service and assisting in resolving challenges efficiently.

Qualifications

  • Strong skills in Customer Support and Customer Service.
  • Proficiency in ensuring Customer Satisfaction and improving the Customer Experience.
  • Professional Phone Etiquette and excellent communication skills.
  • Ability to work in a team-oriented environment and build rapport with clients.
  • Problem-solving abilities and a proactive approach to addressing customer needs.
  • 1-2 years of experience in a customer service role, preferably in a branding or marketing environment.
  • Fluency in Arabic and English, both written and verbal.
  • High school diploma or equivalent; a bachelor's degree in communication, business, or a related field is a plus.

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