Customer Service Representative

6 days ago

Qesm El Maadi Cairo, Egypt Teeela Full time 60,000 - 120,000 per year

Job Overview:
As a Customer Experience Agent, you will provide excellent customer service via phone, email, or other forms of communication. You must have strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Responsibilities

  • Respond to customer inquiries and resolve issues promptly.
  • Maintain professionalism in all interactions.
  • Document and follow up on customer interactions.
  • Utilize customer service software to manage inquiries.
  • Provide product and service information.
  • Escalate complex issues as needed.
  • Meet performance metrics like call handling time and customer satisfaction.

Qualifications

  • At least 1 - 3 years' of relevant work experience
  • Knowledge of customer service principles and practices.
  • Familiarity with customer service software.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical thinking abilities.
  • Ability to multitask and work effectively in a team.

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