IT Technical Support Specialist

1 day ago


Qesm El Nozha Cairo, Egypt Generation C Full time

Technical Support Specialist JD

Key Responsibilities:

  • Provide advanced IT End-User Support for internal teams (laptops, printers, mobile devices, etc.).
  • Log, categorize, and prioritize incidents and service requests using the ITSM.
  • Install, configure, and troubleshoot Windows and macOS systems, Microsoft 365 applications, and collaboration tools (Teams, OneDrive, SharePoint).
  • Troubleshoot hardware, software, and network issues.
  • Manage IT assets and support procurement .
  • Manage and maintain Windows Server environments (Active Directory, DNS, DHCP, Group Policy, file shares, etc.).
  • Manage and secure cloud services including Microsoft 365, Exchange Online.
  • Participate in on-call rotations and escalate unresolved issues.

Qualifications:

  • Bachelor's degree in information technology, Computer Science, or related field.
  • 2 - 3 years of experience in IT support and system/network administration.

Recommended Certifications & Courses:

  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • ITIL Foundation Certification in IT Service Management


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