Front Office Agent

At Holiday Inn & Suites Cairo Maadi, part of the world-renowned IHG Hotels & Resorts family, we're not just a hotel — we're a place where people love to work and guests love to stay. Proudly Great Place to Work certified, we're looking for a warm and enthusiastic Front Office Agent to be the welcoming face of our hotel. In this role, you'll create memorable first impressions, ensure seamless guest experiences, and deliver the exceptional service that defines our brand. If you have a passion for hospitality and a commitment to making every guest feel at home, we'd love to welcome you to our team

A little taste of your day-to-day:

Every day is different at IHG, but you'll mostly be:

• Greet guests on arrival and assist with check-in and check-out procedures.
• Handling guest inquiries, requests, and complaints promptly and professionally.
• Managing telephone calls, routing them efficiently, and responding to inquiries with courtesy.
• Providing information about hotel facilities, services, and local attractions.
• Promoting IHG Rewards Club and encouraging enrolments.
• Coordinating with other departments to ensure seamless guest experiences.
• Maintaining accurate guest records and ensuring preferences are noted for future visits.
  Handling billing, payment transactions, and ensuring accuracy in guest accounts.

What we need from you:

• Bachelor's degree in hospitality or related field preferred.
• 1–2 years' experience in Front Office, Guest Services, or a similar role in a 4/5-star hotel.
• Excellent communication, telephone etiquette, and customer service skills.
• Proficiency in Opera PMS and MS Office.
• Strong problem-solving abilities and attention to detail.
• Fluency in English and other languages is an advantage.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.