Senior Sales Account Executive

We're Hiring: Senior Sales Account Executive

Tactful AI is a unified customer engagement platform built for growing digital businesses that want to manage customer interactions across all digital touchpoints—from WhatsApp to websites—in one place.

Our platform is designed around three pillars:

Customer Experience Data Platform
– unify and structure all customer interaction data

AI Engine
– extract deep insights, detect intent, and enable smarter decisions

Automation Studio
– personalise and automate every customer journey, with no code

We deliver two core solutions:

– AI-Powered Omnichannel Customer Support Platform

– AI-Driven Customer Experience Analytics

Our clients include leading e-commerce, retail, and financial services brands across the MENA region and Europe. We're growing quickly—and we're scaling with purpose. Backed by our own product revenue and strong customer demand, we're building one of the most powerful CX platforms to come out of the region.

Role Overview

As a
Senior Sales Account Executive
, you'll play a pivotal role in driving our commercial growth—owning the entire sales cycle from lead generation to closing. You'll engage directly with inbound leads while also sourcing and nurturing new opportunities across MENA and Europe.

You'll work with decision-makers in e-commerce, retail, fintech, and other digital industries, helping them unlock growth and efficiency through Tactful's AI-powered platform.

This role is ideal for a high-performing sales professional who thrives in fast-paced environments and wants to make a real impact selling a product that companies truly need.

What You'll Do

• Manage the full sales cycle: prospecting, discovery, demo, proposal, negotiation, and closing
• Qualify and convert inbound leads into high-value partnerships
• Proactively generate outbound leads via strategic research and targeted outreach
• Map customer pain points to Tactful's AI-first solutions and create value-driven proposals
• Maintain an accurate, up-to-date sales pipeline in CRM and forecast confidently
• Work closely with marketing, product, and customer success teams to accelerate deal velocity
• Influence go-to-market strategy across priority verticals and regions
• Represent Tactful at virtual and in-person industry events as a product expert and trusted advisor

What We're Looking For

4–8 years of experience in
SaaS sales
, ideally in CX, MarTech, AI, or communications

Proven track record of consistently
exceeding quota
in B2B environments

Strong understanding of
digital customer operations
and how technology drives ROI

Fluent in
English
;
Arabic
or a major
European language
is a strong plus

Comfortable selling into
MENA, UK, and EU
markets

Bonus: Background in high-growth
startups or scale-ups

Why Join Tactful Now?

We're at a key growth stage—profitable, ambitious, and expanding globally

You'll sell a
mission-critical product
, not a "nice-to-have"

Work alongside a
highly technical, visionary, and collaborative
team

Gain real
ownership
, autonomy, and visibility into your impact

Perks & Benefits

Competitive base salary + performance bonus + uncapped commission

Laptop + flexible remote working

4 weeks paid vacation (location-dependent)

Health insurance (in select markets)

Annual learning & development allowance

Parental leave

Pension plan (where applicable)

Ready to Join Us?

At Tactful AI, we're reshaping how modern businesses engage their customers—smarter, faster, and more human. Be part of the journey.

To apply, email with:

• Subject:
  "Senior Sales Executive – [Your Name]"
• Your CV
• A short note telling us what excites you about Tactful and how you've closed meaningful deals in past roles