Shipping Support Representative
1 week ago
About the Role
We're looking for
a dedicated, organized, and customer-obsessed
individual to join our team as a
Shipping Support Representative
at
Wuilt
.
In this role, you'll be the go-to person ensuring all active merchants using
Wuilt Shipments
enjoy a smooth, issue-free experience — from order dispatch to wallet operations.
What You'll Be Doing:
- Monitor daily shipments and proactively track delivery statuses.
- Act as the first point of contact for merchants facing shipping-related issues.
- Follow up with shipping providers to resolve delays or failed deliveries.
- Keep merchants informed and updated on their shipment progress.
- Coordinate with logistics partners to escalate and resolve issues when needed.
- Support merchants with wallet-related concerns (payouts, top-ups, deductions).
- Flag recurring issues and collaborate with internal teams to enhance operations.
- Help maintain high satisfaction levels across all
Wuilt's
active merchants.
What We're Looking For
:
- Bachelor's Degree.
- 1–3 years of experience in customer support, logistics, or operations.
- Familiarity with
e-commerce
and
shipping processes
. - Strong attention to detail and a problem-solving mindset.
- Excellent communication skills — verbal and written.
- Ability to handle multiple tasks and stay organized.
- A true team player with a
customer-first
attitude.
Work Schedule:
5 working days per week (Thursday & Friday off)
Interested?
We'd love to hear from you
- Apply here on LinkedIn or email your CV to
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