Shipping Support Representative

1 week ago

Qesm nd October Al Jizah, Egypt Wuilt Full time 60,000 - 120,000 per year

About the Role

We're looking for
a dedicated, organized, and customer-obsessed
individual to join our team as a
Shipping Support Representative
at
Wuilt
.

In this role, you'll be the go-to person ensuring all active merchants using
Wuilt Shipments
enjoy a smooth, issue-free experience — from order dispatch to wallet operations.

What You'll Be Doing:

  • Monitor daily shipments and proactively track delivery statuses.
  • Act as the first point of contact for merchants facing shipping-related issues.
  • Follow up with shipping providers to resolve delays or failed deliveries.
  • Keep merchants informed and updated on their shipment progress.
  • Coordinate with logistics partners to escalate and resolve issues when needed.
  • Support merchants with wallet-related concerns (payouts, top-ups, deductions).
  • Flag recurring issues and collaborate with internal teams to enhance operations.
  • Help maintain high satisfaction levels across all
    Wuilt's
    active merchants.

What We're Looking For

:

  • Bachelor's Degree.
  • 1–3 years of experience in customer support, logistics, or operations.
  • Familiarity with
    e-commerce
    and
    shipping processes
    .
  • Strong attention to detail and a problem-solving mindset.
  • Excellent communication skills — verbal and written.
  • Ability to handle multiple tasks and stay organized.
  • A true team player with a
    customer-first
    attitude.

Work Schedule:

5 working days per week (Thursday & Friday off)

Interested?

We'd love to hear from you

  • Apply here on LinkedIn or email your CV to

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