Customer Success Account Mgmt Ic5

7 days ago


Cairo, Egypt Microsoft Full time

**Customer Success**: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

**Responsibilities**:
As a Principal Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value.

The CSAM role is a leader on the account team who partners with the ATU to programmatically align the consumption plan to the account plan and leads the delivery execution and support team. The CSAM orchestrates prioritized programs, projects, and milestones for customer business value realization and consumption.

The CSAM is accountable for the development and execution of the customer consumption plan and operational health, leveraging technical resources across all solution areas. The CSAM provides delivery leadership, for our accounts, focused on ensuring delivery is driving the customer’s success and consistently achieving our shared objectives and outcomes. They will oversee and ensure prioritized alignment of coordinated outcomes across Support Programs, Customer Success Engagements, and Consulting projects that will drive consumption, supportability, and operational health improvements.

**Qualifications**:
Key Accountabilities include:
**Partner with your customer and Account Team**
- Bring Customer and industry insights to the Account Planning rhythm to lead prioritized programs that drive outcomes across all solution areas.
**Accountable for the Consumption plan**
- In partnership with the account team, accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, identifying and activating technical resources to deliver customer outcomes. Ensures prioritized Success Engagements progress from Validate through Commit with a Program Delivery plan and up-to-date milestones.
**Engages Customer Sponsors**
- Establishes and nurtures strong sponsorship and manages the relationships with the customer to drive the execution of the support coverage model, consumption roadmap & delivery execution oversight. and manage the communication & escalation strategies with customer stakeholders.
**Leverages technology knowledge**
- Has the technical depth and confidence to identify and propose outcomes related to the deployment and health of customer solutions and workloads, leveraging deeper technical resources as needed
**Accountable for Delivery Orchestration & Support Outcomes that support Solution and Operational Health outcomes**
- Provides leadership and orchestration across the Success & Support (CSU) team, Microsoft technical specialists, customer technical teams, Microsoft and partner project teams, balances prioritization between implementing new capabilities and ensuring customer operational health, while fulfilling Support contract obligations
- Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
- Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to production for customer cloud engagements. This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success.

**Experience**:10+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.

**Le



  • Cairo, Egypt Crowd Analyzer Full time

    Job Purpose: We are looking for a passionate Customer Success Manager who will partner with our clients and ensure their long-term success. This role is responsible for developing and maintaining relationships with key clients, identifying business opportunities and retaining customers. You Will Do: - Establish productive relationships with key personnel in...


  • Cairo, Egypt LSEG (London Stock Exchange Group) Full time

    Job Description A customer success manager (CSM) connects our clients to LSEG’ s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer...


  • Cairo, Egypt VMware Full time

    **Why will you enjoy this new opportunity?** Do you enjoy helping enterprise organizations achieve business outcomes through their technology investments? If you do, we have the perfect job opportunity for you! As an S360 Standard Success Executive (SE), you will serve as a critical resource and trusted advisor in coaching and enabling our S360 customers...


  • Cairo, Egypt Instabug Full time

    A Commercial Customer Success Manager is responsible for ensuring the success of all our self-serve customers by developing campaigns that promote Upselling/ Retention and Loyalty. Their job is to work closely with customers to ensure that customers are satisfied with the services they receive and to mitigate any risks and minimize customer...


  • Cairo, Egypt SITA Switzerland Sarl Full time

    Overview: At SITA we believe in putting the customer at the center of everything we do. One of the primary objectives of this role is to make SITA customers successful by partnering and advocating with them (up to Director level) on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a...


  • Cairo, Egypt Andela - Third Party Job Board Only Postings Full time

    **About Andela**: Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long term career opportunities with leading organizations, access to a global...


  • Cairo, Egypt ICT Circle Full time

    **About Company-** ICT Circle is the world's first B2B Platform for ICT channel: Vendors, Distributors, Resellers, and System Integrators from all over the world can transact with each other using the utilities of this platform. The features offered by ICT Circle are easy to use and gives flexibility to seamlessly indent sales, procurement, marketing and...


  • Cairo, Egypt Pfizer Full time

    **Why Patients Need You** Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. **What You Will Achieve** You will help Pfizer carry out the activities...

  • Account Manager

    1 week ago


    Cairo, Egypt Laoret Full time

    Account manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams...


  • Cairo, Egypt LSEG (London Stock Exchange Group) Full time

    Role Purpose - Retain market share by enabling end users to maximise the value of the desktop, identify and focus on the “at risk” customers. - Use their knowledge to demonstrate, and train on, relevant functionality and content to specific end user workflows, increasing usage and product stickiness. **Responsibilities**: - Provide high level...


  • Cairo, Egypt Souq.com for E-Commerce LLC Full time

    Bachelor's degree - Fluency in English and Arabic is essential - 2+ years of relevant experience in retail or business management (could include account management, category management, project management, financial analysis, etc.) with a proven history of delivering results - Experience in negotiations, pricing, or inventory management. - Proven experience...


  • Cairo, Egypt Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Cairo, Egypt NOKIA Full time

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...


  • Cairo, Egypt FireEye Security Full time

    Company Description **Job Description**: **Responsibilities**: - This role requires a deep understanding of the market and technologies that FireEye sells, including our business/industry, our competitors and the ability to use this knowledge to plan for the future. - The successful EAM drives a superior customer experience by delivering technology...

  • Accountant

    1 week ago


    Cairo, Egypt AKL Auto Feeding Industries Full time

    1. Maintain reliable and accurate accounting records for the company and produce management accounts as necessary. 2. Assist in the preparation of the annual budget and produce cash flow forecasts and variances against budget projections. 3. Maintain day-to-day control of all accounting systems to ensure the complete and accurate processing of financial data...

  • Junior Accountant

    1 week ago


    Cairo, Egypt Elite Group Corp. Full time

    Accounting Functions Elite Group Corp. established in Egypt in 2003 with a focus of bringing the highest quality products and services to the Egyptian a variety of categories... involved in design, manufacturing and marketing of a wide selection of women’s wear across numerous categories including clothes, shoes, jewelry, bags and accessories, our products...


  • Cairo, Egypt United Nations Development Programme (UNDP) Full time

    **BACKGROUND** Under the guidance and supervision of the Programme Management Analyst (Head of the Service Centre), the Programme Management Associate provides programme support services, ensuring high quality, accuracy and consistency of work. The Programme Management Associate promotes a client-oriented approach consistent with UNDP rules and regulations....

  • Accountant

    3 days ago


    Cairo, Egypt Disaster Care Capital Ltd Full time

    **Responsibilities**: - Oversee and manage daily accounting tasks - Produce error-free accounting reports and present their results - Review and recommend modifications to accounting systems and procedures - Assist with tax audits and tax returns. - Direct internal and external audits to ensure compliance - Support month-end and year-end close process -...


  • Cairo, Egypt Mrsool | مرسول Full time

    **Specialist, Account Management** **Department: Partnerships.** **Reporting Line: Head of Account Management - HQ** **About the Role?** Responsible for maintaining relationships and working towards driving high partner success satisfaction for new and existing accounts. **What will you do?** - Maintain and build strong relationships with assigned...


  • Cairo, Egypt Souq.com for E-Commerce LLC Full time

    Bachelor's in any discipline. - Excellent communication skills in written and oral Arabic & English with the ability to face external and internal partners in a professional and mature manner. - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required. - Attention to detail and high capability...