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Customer Success Specialist-i&a Wealth

1 month ago

Cairo, Egypt LSEG (London Stock Exchange Group) Full time

Role Purpose
- Retain market share by enabling end users to maximise the value of the desktop, identify and focus on the “at risk” customers.
- Use their knowledge to demonstrate, and train on, relevant functionality and content to specific end user workflows, increasing usage and product stickiness.

**Responsibilities**:

- Provide high level specialised training on product and functionality.
- Increase product stickiness by demonstrating relevant new content and functionality that enable end users to be successful.
- Identify “at risk” customers/end users and tactically focus on retaining them.
- Timely capture of end user intelligence in appropriate Customer Relationship Management (TRUST) system.
- Provide customer feedback to product development/SBU and represent the “voice of the customer”.
- Participate in strategic migration activities as required.
- Regular value-add meetings with key users.
- Increase customer satisfaction by providing high quality service and support.

Skills & Competencies
- Market understanding; knowledge of relevant market; strong understanding of customers' business model.
- Significant product and workflow expertise (e.g. knowledge of financial modelling, Excel, MS Office); knowledge of specific tech./ data apps.
- Strong customer service skills.
- Presentation skills (verbal & written).
- Strong interpersonal skills.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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