Customer Success Partner

3 days ago


Cairo, Egypt Andela - Third Party Job Board Only Postings Full time

**About Andela**:
Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world.

For technologists, Andela offers competitive long term career opportunities with leading organizations, access to a global community of professionals, and education opportunities with leading technology providers.

For companies, Andela provides access to a global network of fully integrated team members that unlock their business' innovation and growth potential.

We are excited to continue building our remote first team with incredible people like you

**About the Role**:
This is your opportunity to significantly contribute to formulating an elite delivery function that directly supports all of our talent within our SMB segment while also supporting our Client Business Unit Partners with delivery excellence. You will be at the helm of delivering an exceptional talent experience.

Our core delivery model is embedded teams of software engineers who are remote and distributed. As such, you'll need to be adept at enabling passionate people to deliver their best and facilitating programs necessary to scale with our Clients. To ensure success, you're keen on engaging directly with clients to resolve non-technical issues, escalating technical issues to the Technical Delivery Managers (TDMs) to address, and working with Talent Experience (TX) to enrich the delivery and engineer experience. This success enablement can span pre-sales, talent onboarding, and talent off-boarding.

In addition, you always have an eye on how to ensure stability in delivery through a period of great change. You can creatively adapt to changing needs across industries and collaborate with stakeholders to bring value propositions - in service to what Andela does.

As a global company, you will be working with talent and clients in various time zones. Your business hours will align with engagement needs, and we strive to have at least a 5-hour overlap with our clients. Your role is to ensure engagements are successful while owning client/internal stakeholder inquiries across an array of topics, including but not limited to: developer concerns, infrastructure and machine needs, and business-related matters.

**You are constantly asking yourself**:

- How do I ensure clients are impressed with the engagement and productivity of their Andela talents?
- How do I ensure Andela Talents are enriched and supported as they deliver for our Clients?

You're passionate about delivering outstanding service while maintaining efficiencies at scale. You will combine your eagerness to learn, can-do attitude, and collaboration skills to deliver an exceptional experience.

**Responsibilities**:

- Coordinate and own your Book of Business for growth and to meet related business objectives
- Client Engagement: Be a point of escalation for Client/Talent issues arising on engagements within your Book of Business
- Delivery Management: oversee programs that prevent revenue churn within your BoB i.e., Talent burnout, Talent mismatch, performance issues, compensation, etc.
- Delivery Enablement: resolve bottlenecks that impact delivery excellence through collaboration with relevant stakeholders i.e., talent productivity, miscommunication, etc. Working with TDMs to address technical concerns: performance management, talent L&D, talent work impact, etc.
- Talent Enrichment: Oversee programs that ensure successful delivery and a great engineer experience
- Document and create playbooks on managing key achievements in the talent journey - onboarding, F90, roll-off, resignations-mitigation, etc.
- Feed trends and learnings to leadership to develop programs and features that will help us better serve our clients and talent
- Execute on core metrics - talent retention, client growth, talent Net Promoter scores, etc.

**Requirements**:

- 3 years work experience in a similar role
- Strong written and verbal communication skills
- You are hard-working and at ease with ambiguity and change
- You are an outstanding collaborator and eager to learn
- You are highly accountable - seeing tasks through to completion while maintaining high-quality standards
- Experience in Salesforce or another CRM tool is required
- Creative problem-solving abilities
- Ability to learn from experience and iterate
- Ability to receive feedback well and adjust behavior

LI-RL

**Benefits**:

- Fully Remote work culture - we hire globally and all of our roles are fully remote
- Bring your own device stipend - buy your own laptop with funds from Andela
- Quarterly work from home stipends
- Flexible working hours
- Equity (as a part of compensation package)
- Healthcare, 401k / pension (US only)
- Andela Affinity Groups
- Growth & development paths
- Generous Paid Time Off, Parental Leave, Compassionate Leave
- And more to come We're on a journey to reimagine global be



  • Cairo, Egypt SITA Switzerland Sarl Full time

    Overview: At SITA we believe in putting the customer at the center of everything we do. One of the primary objectives of this role is to make SITA customers successful by partnering and advocating with them (up to Director level) on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a...


  • Cairo, Egypt VMware Full time

    **Why will you enjoy this new opportunity?** Do you enjoy helping enterprise organizations achieve business outcomes through their technology investments? If you do, we have the perfect job opportunity for you! As an S360 Standard Success Executive (SE), you will serve as a critical resource and trusted advisor in coaching and enabling our S360 customers...


  • Cairo, Egypt Instabug Full time

    A Commercial Customer Success Manager is responsible for ensuring the success of all our self-serve customers by developing campaigns that promote Upselling/ Retention and Loyalty. Their job is to work closely with customers to ensure that customers are satisfied with the services they receive and to mitigate any risks and minimize customer...


  • Cairo, Egypt ICT Circle Full time

    **About Company-** ICT Circle is the world's first B2B Platform for ICT channel: Vendors, Distributors, Resellers, and System Integrators from all over the world can transact with each other using the utilities of this platform. The features offered by ICT Circle are easy to use and gives flexibility to seamlessly indent sales, procurement, marketing and...


  • Cairo, Egypt LSEG (London Stock Exchange Group) Full time

    Role Purpose - Retain market share by enabling end users to maximise the value of the desktop, identify and focus on the “at risk” customers. - Use their knowledge to demonstrate, and train on, relevant functionality and content to specific end user workflows, increasing usage and product stickiness. **Responsibilities**: - Provide high level...


  • Cairo, Egypt IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Cairo, Egypt Canonical - Jobs Full time

    Canonical and Ubuntu are at the forefront of cloud and IoT computing, helping customers master the challenge of operations on hybrid cloud, bare metal, and container-based systems. We're recruiting people that love Linux, automation, operations, and are interested in cracking some of the world's toughest problems at scale. With 750 professionals across 55...


  • Cairo, Egypt SAP Full time

    **We help the world run better** **PMH Service Partner Manager** The Service Partner Manager is the orchestrator of the Partner Relationship. They are the main point of contact for building the Partner relationship with SAP and the central advisor to our PE Service Partners. They own the Partner relationship end to end and are responsible for coordinating...


  • Cairo, Egypt GroupM Full time

    The HR Business Partner is responsible for the GroupM HR Function across Egypt covering all aspects from recruitment, onboarding, performance management, engagement, reporting and administration. This role will be reporting to the GroupM People and Talent Director MENA. The role is required to work with managers as an internal business partner. This...


  • Cairo, Egypt OTO Full time

    Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...


  • Cairo, Egypt Amideast, Inc. Full time

    **COMPANY INFORMATION** Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we...


  • Cairo, Egypt Nestle Middle East Full time

    The Role Position Summary The Customs Clearance Specialist significantly contributes to the top and bottom-line target's achievement by continuously ensuring on time availability of finished goods and raw materials (at an optimal cost) by maintaining an optimal lead time and cost, while also guaranteeing a high standard of compliance. A day in the life of -...


  • Cairo, Egypt Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...


  • Cairo, Egypt NOKIA Full time

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...

  • Customer Care

    5 days ago


    Cairo, Egypt Ebdaa Digital Technology Full time

    **This is a 100% Remote Job** We are looking for a **Customer Care and Operations Specialist** to assist our customers and vendors with technical problems when using our products and services. Responsibilities include resolving customer queries, recommending solutions, and guiding product users/ vendors through features and functionalities. To be...


  • Cairo, Egypt Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...


  • Cairo, Egypt Vodafone Full time

    **Role purpose**: Today Vodafone serves over 5m small-office home-office (SOHO) and small to medium enterprise (SME) customers across Europe with a wide range of communications solutions. Vodafone aims to be the leading end-to-end digital champion for this segment and expands its product portfolio to a suite of technology offerings. That includes providing...

  • Cloud Product Manager

    3 weeks ago


    Cairo, Egypt Vodafone Full time

    Role purpose: We are on a mission to build a world class Cloud & Security business that champions customer experience, delivering an innovative, integrated & comprehensive portfolio designed for Enterprise, SME, and mid-market customers. Cloud Value Added Services is a key pillar in our strategy to help us in this space. To realise our ambition, we are...


  • Cairo, Egypt Mrsool | مرسول Full time

    **Specialist, Account Management** **Department: Partnerships.** **Reporting Line: Head of Account Management - HQ** **About the Role?** Responsible for maintaining relationships and working towards driving high partner success satisfaction for new and existing accounts. **What will you do?** - Maintain and build strong relationships with assigned...

  • Sales Manager

    2 weeks ago


    Cairo, Egypt Microsoft Full time

    Microsoft’s Enterprise Team focuses on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes, a great customer experience, growth in revenue, consumption and usage for Microsoft. Your role as ** Sales Manager ATU** is pivotal to the overall success of Microsoft....