Mentor Success Associate
7 days ago
**About Us**
Udacity is on a mission of forging futures in tech through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.
The Mentor Ops team at Udacity manages and monitors the Mentor network across all GTMs. This role, part of the Mentor Success branch, focuses on onboarding and managing Mentors who provide specialized services to students enrolled through Enterprise clients, government partnerships, or scholarship programs. You will collaborate closely with Customer Success Managers, Government Program Managers, Learner Experience, Community, and other teams to support the launch of new Government and Scholarship programs. Additionally, you will assist experienced team members with projects across all GTMs.
**Key Responsibilities**:
**Mentor Service Setup & Delivery**
- Serve as the primary internal contact for mentor services delivery for assigned client programs.
- Onboard mentors by conducting webinars, preparing resources, and clearly communicating program expectations.
- Document new processes and workflows for mentor service delivery and program launch operations.
- Communicate challenges, needs, and opportunities facing the mentor network to the team and relevant stakeholders within Udacity (e.g., Engineering, Product, Program Ops). GTM Account Team Enablement
- Develop new sales enablement resources as needed, including guidelines on mentor services and internal case studies on success stories or failures.
- Collaborate with GTM teams to understand client requirements and expectations on service delivery.
**Mentor Management**
- Maintain communication and management of mentors throughout the duration of each client program.
- Track services delivered and manage inputs for mentor payments
- Monitor performance metrics, and if necessary communicate corrective action plans to address performance issues.
- Analyze mentor survey feedback to improve the program experience and mentor service offerings.
**What We Value**:
- At least 2 years of experience in operations, ideally in a fast-moving, high-growth organization or startup.
- Ability to develop strong working relationships with colleagues across global offices.
- Proven ability to work autonomously on operational tasks and team projects.
- Experience supporting multiple programs or projects with varying complexity simultaneously.
- Strong writing and verbal communication skills.
- Comfort with giving presentations in a professional yet friendly manner.
- Highly organized with attention to detail in executing operational processes.
- Fluency in English (speaking, reading, and writing) is required.
- Empathetic, patient, and compassionate, with a strong desire to learn and grow. Ideal, but Not Required:
- Experience with Udacity's platform as a student, Mentor, Reviewer, Session Lead, and/or Tutor.
**Benefits**:
Experience a rewarding work environment with Udacity's perks and benefits
- At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
- Flexible working hours
- Paid time off
- Comprehensive medical insurance coverage for you and your dependents
- Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health )
- Quarterly wellness day off
- Personalized career development
- Unlimited access to Udacity Nanodegrees
**What We Do**
Forging futures in tech is our vision. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.
**Don't stop there Please keep reading...**
We believe that historically, many processes disproportionately hurt the most marginalized communities in society
Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for "6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists"
**Last, but certainly not least**
Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, or any other basis protected by
-
Associate Customer Success Manager
7 days ago
Cairo, Egypt LSEG (London Stock Exchange Group) Full timeWe are seeking a Digital Customer Success Manager (CSM) to join our Data & Feeds team, focusing on optimizing the customer experience for our data products and ensuring customers realize the full value of LSEG’s offerings. As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption...
-
Associate Product Engineer
7 days ago
Cairo, Egypt Mentor Graphics Egypt Company (A Limited Liability Company - Private Free Zone) Full timeThe **ICVS-DVT Product Engineering** team is looking for a **Product Engineer** to join our team in Cairo, Egypt. Siemens DISW introduced the first successful commercial tool for portable stimulus. Portable stimulus raises the level of verification abstraction and enables users to automate testing of the complex scenarios that emerge in block, subsystem,...
-
S360 Customer Success Manager French, German
2 days ago
Cairo, Egypt VMware Full time**Why will you enjoy this new opportunity?** Do you enjoy helping enterprise organizations achieve business outcomes through their technology investments? If you do, we have the perfect job opportunity for you! As an S360 Standard Success Executive (SE), you will serve as a critical resource and trusted advisor in coaching and enabling our S360 customers...
-
Technical Delivery Associate Project Manager
7 days ago
Cairo, Egypt Vodafone Full time**Role Purpose**: The UK IT portfolio delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives to drive business growth. The role of Technical Delivery Associate Project Manager will focus on the delivery of one or multiple projects within an assigned portfolio driving the mobilization,...
-
Associate Managing Consultant, Advisors
7 days ago
Cairo, Egypt MasterCard Full time**Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential....
-
Associate Products Manager
2 weeks ago
Cairo, Egypt Penta-b Full timeAssociate Products Manager responsibilities include gathering feature requests, scheduling releases and coordinating sprints. To be successful in this role, you should be able to identify user needs and work with a self-organizing and cross-functional team to manage product releases. **Must Have**: - Bachelor’s degree in Computer Science/Engineering or...
-
Cairo, Egypt Gilbarco Veeder-Root Full time**JOB TITLE**: Associate Marketing Communications Manager, MEA **DEPARTMENT**: Marketing **REPORTING TO**:Head of Marketing MEA **LOCATION**:Cairo, Egypt - Hybrid **ADDITIONAL INFO**:Travel is required to attend company events, functions, and shows as planned. This travel estimated at 30%. These events will be across the region of Middle East Africa. The...
-
Ao Bank Recon. Associate
7 days ago
Cairo, Egypt Nestlé Full time**Record to Report - Bank Reconciliation Associate** Location: Cairo, Egypt Company: Nestlé *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. You will...
-
Associate Technical Editor
2 days ago
Cairo, Egypt Siemens Full timeEnsures information products are clear, effective, concise, and user-focused. Uses style guide to coach authors to improve their skills. Supervision and routine direction required. Follows priorities and schedule as established by manager or team lead. **Organization**: Digital Industries **Company**: Mentor Graphics Egypt Company (A Limited Liability...
-
Cairo, Cairo, Egypt German International University (GIU) - Berlin Full timeThe Faculty of Engineering invites applications for the following position effective Septemberor later). Appointments are possible also for 50% of the working time.Professor / Associate Professor in Robotics and Mechatronicshe appointed professor will play a leading role in establishing a research group and attract thirdparty funded projects in any chosen...
-
Associate Product Manager
4 weeks ago
Cairo, Egypt Envision Employment Solutions Full time**_Ready and hungry for a new adventure? You are definitely in the right place! _**We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many...
-
Associate Vendor Manager
1 week ago
Cairo, Egypt Souq.com for E-Commerce LLC Full timeBachelor degree in Engineering/Economics/Management/Business Administration. - At least 2 years of working experience. - Professional experience in sales, account management, product marketing and/or management consulting roles. Job summary Amazon, one the world’s leaders in e-commerce, is expanding its Retail business and looking for a smart and...
-
Sales Associate- Egypt
7 days ago
Cairo, Egypt Reliance Health Full timeReliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of...
-
Workplace Health and Safety Officer
2 days ago
Cairo, Egypt Souq.com for E-Commerce LLC Full time3+ years of growing responsibilities in safety and/or environmental programs in manufacturing, production, or service operations. - Engineering or Diploma with NEBOSH certification with 2+ years Amazon work experience (or) - Bachelor’s degree in safety, environmental, ergonomics or a related field required Experience implementing lean principles and...
-
Associate Growth Manager
4 weeks ago
Cairo, Egypt Carry1st Full timeCarry1st is Africa’s leading publisher of mobile games and digital content. Operating at the intersection of games, publishing, and fintech, we scale awesome content in frontier markets by solving hard problems. Across our publishing and Pay1st business lines, we are partnered with top global game companies like Riot Games, Activision, and Stillfront. We...
-
Associate Growth Manager
23 hours ago
Cairo, Egypt Carry1st Full timeCarry1st is Africa’s leading publisher of mobile games and digital content. Operating at the intersection of games, publishing, and fintech, we scale awesome content in frontier markets by solving hard problems. Across our publishing and Pay1st business lines, we are partnered with top global game companies like Riot Games, Activision, and Stillfront. We...
-
Marketing Manager 1.11.1
2 days ago
Cairo, Egypt DentistFind Full time**Company Overview**: DentistFind, established in 2010, is a leading marketing technology and services provider, specializing in enhancing the online presence of dental offices. Our core technology focuses on lead tracking and management, helping dental practices attract more patients and streamline their operations. **Mission Statement**: Empowering...
-
Quality Control Software Engineer
4 weeks ago
Cairo, Egypt O7 Therapy Full timeCompany Description If you are seeking a new job opportunity in an environment that empowers your personal and professional growth, and believe in the importance of mental health services, O7 Therapy is the place for you. Our team is built of deeply dynamic and diverse group of talented calibers, who are passionate about providing access to mental wellness...
-
Cairo, Egypt Infomineo Full time**About us** Infomineo is a fast-growing business insights provider, bringing Brainshoring to global clients across a range of services: Business research, Content Services, Graphic Design, and Data Analytics. Our clients include leading Consultancies, Fortune 500 companies, Governments, and NGOs. Infomineo counts 350+ employees spread across 5 offices...
-
Marketing Coordinator
3 days ago
Cairo, Egypt Ingram Micro Full time**Join us at the forefront of marketing innovation!** **Who we are**: We are the business behind the world’s brands. We’re Ingram Micro—a people-first technology partner, reaching nearly 90% of the world's population with operations in 57 countries and approximately 24,000 associates. Ingram Micro helps businesses run better, grow faster, and achieve...