CRM Specialist

6 days ago


مصر, Egypt Vodafone Full time

1. Delivery

**Solution DESIGN & Development**:
Assessment of technical feasibility of business requirements.
Assessment of feasibility and define cost for configuration/development.
Assessment of technical feasibility of business requirements.
Implementation of business requirements through standard out of the box features whenever applicable.

**Collaboration with business and technology teams**:
Collaborate with architecture and technology teams to design and implement new projects.
Collaborate with Demand team in tuning business requirements utilizing Siebel best-practices.
Collaborate with testing team to define test methods & scope.

2. Application Management
Responsible for selecting and managing appropriate business parties.
Responsible for setting up a right-size local capabilities for customer management configuration/development to execute projects successfully
Responsible for defining together with operations and vendor the HW sizing, performance, and deployment needs
Responsible for providing third line support for customer management.

LONGDESCRIPTION section. 2 of 3.
**Section Title**:..
3. Customer Satisfaction
Ensure systems availability as per agreement with customer.
Ensure delivery of projects is on time and quality as agreed with the customer.
Present new features to customer and advise customer if there are any deviations from Group or long-term strategies.

4. Team Management
Identify and present team high performance potentials.
Encourage Vodafone Way and values.
Can Do attitude in fulfilling company strategies
Dedication, sense of ownership
Continuous improvement in relevant area of profession

5. Standards & Procedures
Plan and implement projects accurately/realistically with the highest quality of solution development and implementation

6.KPI
Applications availability and quality of software
Following the software development methodology
Post Implementation Reports as a base for customer satisfaction


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