Senior Field Executive

1 week ago

Cairo, Egypt NielsenIQ Full time

**Job Description**:
**JOB SUMMARY (or PURPOSE)**:
To provide end-to-end project management for all CR projects involving DA; take complete ownership of a project in the context of resourcing, quality, cost and timelines.
- Projects to be completed within the required time, approved budget and to the required quality standards.
- Responsible for resource levels and achieving deliverables within each project.
- Resolve all queries/ issues as they arise as a matter of priority.

**KEY RESPONSIBLITIES**:
TRAINING:

- To recruit, train, manage and motivate, and where necessary re-train, sufficient supervisors to meet our survey needs and to allow for supervisor unavailability (i.e. during sickness and leave).

Training to be conducted as per Nielsen Standards, training agenda and manuals.
- To ensure all staff reporting to this position understands the Nielsen Code of Conduct and Field Standards and Policies, including confidentiality and security requirements.

PROJECT:

- Provide a full project management service to CS/ PD.
- Act as the DA single point of contact for CS project teams.
- To liaise with CS/ PD, Field Supervisors, IQC and GO regarding project queries, feedback, and any enhancements to ensure all projects are processed with the agreed specifications, budget and timeframe.
- To pre-approve and organize client visits to field.
- **RFQ, Costing & Booking Form**:

- Assist CS with all queries regarding proposals/ costing of projects.
- Provides recommendations to CS/ PD on complex methodologies, sample design etc.
- Review project budgets to ensure that they are logical and sensible for the job specifications, if not then organize a review and agree changes with the CS/ PD.
- Check the Booking Form for all projects and complete any planning requirements
- Ensure all confirmed fieldwork projects have agreed specifications including fieldwork timing, dispatch schedules, budgets etc.
- Advises CS project teams on the impact of change of project specs and get CS sign off if timeline/ budget changed
- **Planning**:

- Provides input to questionnaire design, sample plan, quotas and timeline to CS project teams from data collection perspective
- Liaise with the Field Supervisor regarding maintaining effective resource levels. I.e. interviewing and supervisory team.
- To ensure the ratio of Supervisor to Interviewers is 1 to 10 maximum.
- Schedule adequate internal resource to ensure project deadlines are met.
- Identify critical success indicators for each project, and make sure the Field Supervisors are aware of them.
- **Project Questionnaire/ Materials**:

- Review questionnaires and other materials provided by researchers, undertake a detailed sense check and advise on improvements if appropriate.
- In conjunction with the CS/ PD, design interviewer briefings on the larger, more complex jobs, and conduct these briefings. Assist the Field Supervisor to conduct interviewer briefings for the less complex jobs.
- Liaise with CS/ PD to ensure the questionnaire, support materials and Interviewer Briefing notes are available within the agreed time frame. Proactively chase CS/ PD if need be.
- **Confidentiality/ Security and Concept and Product**:

- Ensure all project requirements (NDA, concept/product handling, storage, retrieval and disposal etc.) are aligned with the Concept and Product Security SOP.
- **Project Monitoring**:

- Ensure all work is completed in accordance with Watch Builder standards, project specification; quality output, on time and where necessary nominating resources to achieve this.
- Regularly review the progress of each job assigned, and plan and suggest (via Field Supervisor & CS/ PD) corrective action if there is any indication that the project deviates from the original spec, budget or time. Initiate corrective action where required.
- Ensure progressive reporting to CS/ PD as required, on job progress, job queries, job costs. Such reporting should be done in a timely manner, so that the CS/ PD have enough time to make changes or negotiate changes with their client.
- Provide feedback to the CS/ PD on queries raised by Field interviewers or Supervisors
- Ensure all quality checks are aligned to the CR BASES DA Offline Quality & Process Control SOP.
- Coordination with QC and GO for Quality Checks and on time data delivery.
- Post Field: ensure a project summary is completed for all projects. Review, action and close.
- **Outsourcing (if applicable)**:

- All offline outsourcing activities are to align with the Vendor Sourcing and Accreditation/ Vendor Data Collection SOP

GENERAL
- Monitor productivity, Supervisor & Interviewer (interviewer via Response Rates, DQA, dept KPI’s etc.) maintain documentation, and action feedback and document all performance and disciplinary issues
- Maintain knowledge, support and action all procedural and policy changes introduced into Field
- Provide support, recognition and feedback to the Supervisors to improve morale and assist them to achieve t

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