Customer Service Travel Coordinator

2 weeks ago


Al Mesallah Sharq, Egypt Paradise Inn Group Full time
Company Overview

Paradise Inn Group is a luxury hotel chain in Alexandria, Egypt. Our hotels offer stunning views of the Mediterranean coast and luxurious amenities.


Salary and Benefits

The estimated salary for this role is around 25,000 EGP per month, depending on experience. Additionally, our employees enjoy benefits such as free accommodation, meals, and access to our fitness center and spa.


Job Description

We are seeking a highly skilled Reservation Agent to join our team. As a Reservation Agent, you will be responsible for:

  • Assisting customers with their travel needs and providing exceptional customer service.
  • Making reservations for customers based on their requirements and budget.
  • Checking the availability of accommodation and transportation options.
  • Helping plan travel itineraries by suggesting local tourist attractions and activities.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.

Requirements

To be successful in this role, you will need:

  • Bachelor's degree (Fresh Graduates)
  • English Language proficiency
  • Proficient in Microsoft office suite
  • Experience working in sales or public relations, preferably in the hospitality industry
  • Customer-service experience preferred
  • Excellent written and verbal communication skills
  • Multi-tasking and time-management skills, with the ability to prioritize tasks

About Paradise Inn Group

Our group operates three hotels in Alexandria: Le Metropole Hotel, Windsor Palace Hotel, and Paradise Inn Beach Resort Maamoura. Each hotel offers unique experiences and stunning views of the Mediterranean coast.


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