Operations Director, Facility Management Lead
1 week ago
Our client is a leading international firm with a strong presence in the facility management industry. They are dedicated to providing high-quality services to their clients across the globe.
Key Responsibilities:- Lead and oversee all operational activities to ensure effective service delivery in line with client expectations and company standards.
- Develop and implement operational strategies that improve service quality, efficiency, and profitability.
- Coordinate with project managers and department heads to ensure smooth execution of facility management services.
- Monitor operational performance through KPIs and regularly report on project outcomes and areas for improvement.
- Manage and optimize resources, including staff, equipment, and materials, ensuring cost-effective operations.
- Ensure compliance with health, safety, and environmental regulations across all projects and facilities.
- Collaborate with the Commercial Director to align operational capacity with commercial goals.
- Drive continuous improvement initiatives, focusing on operational efficiency, customer satisfaction, and risk management.
- Establish and maintain strong relationships with clients, addressing any operational concerns promptly.
- Mentor and develop operations teams, ensuring high levels of performance and staff retention.
- Bachelor's degree in Engineering (Master's preferred).
- 10+ years of experience in an operations management role in the facility management industry is a must.
- Strong leadership and organizational skills, with the ability to manage multiple projects and teams.
- Professional certifications in Facility Management, such as CFM, FMP, SFP, or PMP.
- Knowledge of operational standards and best practices in facility management.
- Excellent problem-solving and decision-making abilities.
- Experience with resource management and budget control.
- Strong understanding of HSE (Health, Safety, and Environment) standards.
- Excellent interpersonal and communication skills.
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Operations Director, Facility Management
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