Customer Service Representative with Excellent Communication Skills

7 days ago


Cairo, Cairo, Egypt RayaCX Full time

RayaCX, a leading provider of next-generation BPO and customer experience management services, seeks an experienced Customer Service Representative to join its team.

About RayaCX

With over two decades of experience in delivering integrated business process outsourcing solutions, RayaCX has established itself as a trusted partner for Fortune 1000 companies across North America, Europe, the Middle East, and Africa.

We're committed to providing exceptional customer experiences through advanced technology, robust strategies, continuous improvement, and innovation.

About the Role

This is a full-time on-site opportunity for a Customer Service Representative at our location in Syndicate of Applicators tower, Abasia, Cairo. As a key member of our team, you will be responsible for providing customer service, technical support, and global services to clients across various industries on a day-to-day basis.

Your primary objective will be to deliver outstanding customer experiences, ensuring high levels of satisfaction and loyalty.

Responsibilities
  • Provide exceptional customer service and support via phone, email, or chat
  • Resolve customer complaints and issues efficiently
  • Work collaboratively with internal teams to address customer concerns
  • Maintain accurate records and documentation
  • Meet performance targets and adhere to quality standards
Requirements

To succeed in this role, you'll need:

  • Customer Service Representatives, Customer Support, and Customer Satisfaction skills
  • Strong communication and problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Experience in handling customer inquiries and resolving issues
  • Good computer skills and familiarity with CRM systems
  • Previous experience in a similar role is a plus
  • High school diploma or equivalent required; additional education is a bonus
What We Offer

We offer a competitive salary range of EGP 12,000 - 18,000 per month, depending on experience, along with opportunities for growth and professional development.

Additionally, you'll enjoy a comprehensive benefits package, including health insurance, paid time off, and access to cutting-edge training programs.

Join us and become a part of our dynamic team, where you'll have the chance to make a real impact on our customers' lives and shape the future of customer experience management.



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