Sales Account Manager
2 weeks ago
**Summary**
**Responsibilities**
- Planning and making visits to private teachers to sell our products and teach prospects about our products
- Building and analyzing potential and current user databases to identify new opportunities and growth strategies across different regions
- Delivering all customer requests to the designated team in a timely manner
- Maintaining good long-term relations with customers to ensure maximum user satisfaction
- Delivering and handling customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
- Executing the full sales cycle to ensure the efficiency of our sales operations
- Providing regular updates to management by submitting activity and result reports to track the performance and the achievement levels
- Leading the upselling to increase profit margins
- Achieving the required monthly and annual targets to achieve the company’s overall objectives
- Maintaining complete documentation and financial records for all product and client activities to keep track of the clients’ profiles and history
- Attending events, exhibitions, conferences, and meetings to present Nagwa’s objectives, products, and vision
**Qualifications and Work Experience**
- Bachelor’s degree in any field
- 1-3 years of relevant experience in sales, preferably in e-learning, digital education, education, and IT sectors
- Excellent technical aptitude
- Knowledge of the principles and practices of sales
- Knowledge of customer service principles
- Knowledge of basic business principles
- Experience in sales
- Proven track record of achieving sales targets
**Behavioural Competencies**
- Excellent communication skills
- Exceptional presentation and negotiation skills
- Accuracy and attention to detail
- Customer service oriented
- Problem-solving skills
- Emotional stability and adaptability
- Collaborative and influential
- Ability to work within a team
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