Customer Support Executive
4 months ago
dopay, a pioneering fintech startup revolutionising payroll payments solutions, is seeking a dedicated and customer-focused Customer Support Executive to join our team. Located in the heart of downtown Cairo at the Greek Campus, this role is an exciting opportunity to contribute to our mission of integrating cash-based workers in emerging markets into the mainstream financial system. You will be responsible for providing exceptional support to our valued customers and ensuring their overall satisfaction with our services.
**Key Responsibilities**
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
- Adhere to Customer Support Department, communication, procedures, guidelines, and policies.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Implement high-quality standards of support for customers by exceeding all KPI threshold.
- Respond to and solve Dopay's customer inquiries regarding Dopay' Services and provide end-to-end ownership to these inquiries till closure.
**Requirements**:
- Proven customer support experience in a similar role.
- Excellent written and verbal communication skills in English and Arabic.
- Strong problem-solving and multitasking abilities.
- Empathetic and patient approach in handling customer inquiries and complaints.
- Ability to work in a fast-paced and dynamic environment.
- Familiarity with CRM systems and ticketing software.
- Attention to detail and ability to follow standard operating procedures.
- Availability to work in shifts, including weekends and public holidays.
- Experience in the fintech industry or banks one year at least
**Benefits**
- Competitive salary and benefits package.
- Dynamic work environment in the heart of Cairo.
- Opportunities for career growth and development.
- Being part of a mission-driven company impacting lives positively.
- Private Medical insurance
Join us at dopay and be a part of a team that’s transforming the financial landscape for the betterment of society in Egypt and beyond
-
Customer Support Senior Executive
4 weeks ago
القاهرة, Egypt NielsenIQ Full time**Company Description** NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive...
-
Sales & Support Executive
2 months ago
القاهرة, Egypt Burhan Technology Computer Co. W.L.L. Full time**Job Type: Full time Remote job** **Job Industry: Jewelry** **Job Location: Egypt** We are urgently seeking to hire a talented Arabic - English speaking Sales & Support Executive from Egypt to join our growing Jewelry sales team. As a remote Sales & Support Executive, you will play a crucial role in providing exceptional customer service/support to our...
-
Customer Service
6 days ago
القاهرة, Egypt Sirius Support Full time**Who We Are** Sirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...
-
Merchant Support Executive
1 month ago
القاهرة, Egypt Dsquares Full timeDsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions. With our tech-savvy team and a passion for innovation, we're not just...
-
Customer Support
4 months ago
القاهرة, Egypt FlairsTech Full timeCairo - 1 years Experience - Corporate Department **About the job**: **Requirements and responsibilities** Provide excellent customer service through both chat and phone support Respond to customer inquiries and issues promptly and professionally in both languages. Handle chat conversations and phone calls efficiently, ensuring a high level of customer...
-
Ticketing Support Executive
4 months ago
القاهرة, Egypt Dsquares Full timeDsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions. With our tech-savvy team and a passion for innovation, we're not just...
-
Customer Support
2 weeks ago
القاهرة, Egypt Bonyan Academy Full time(Remote Work - Located IN EGYPT) Job Responsibilities: - Provide technical support and help with billing queries for customers located in USA, CA, UK, AU and NZ. - Create, manage, and follow up on customer tickets until they are resolved. - Record all activities using our current CRM to enhance visibility. - Follow our current internal customer success...
-
Sr Customer Support Engineer
3 months ago
القاهرة, Egypt Contentsquare Full time**At Contentsquare, this means you will**: - Form close relationships with our customers. Our customers will consider you part of their team.. - Become more knowledgeable about analytics infrastructure than anyone else. You will have complete context on our product and become an expert in the larger analytics space.. - Communicate technical concepts...
-
Central Operations Support Executive, Gsf Mena
3 months ago
القاهرة, Egypt Souq.com for E-Commerce LLC Full time1. < 1 years of experience, preferably Operations. - 2. Excellent Communication Skills. - 3. Demonstrated basic analytical ability, results-oriented environment with external customer interaction. - 5. Able to work on weekends (and shifts) - 6. Should be fluent in English and Arabic (Verbal and written). The Central Ops Support Executive is expected to...
-
Customer Service Executive
3 months ago
القاهرة, Egypt Aramex Full time**Purpose of the Job**: Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. - Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships - Actively listen to customer concerns, identify...
-
Senior Customer Service Executive
2 months ago
القاهرة, Egypt Aramex Full time**Purpose of the Job**: As a Senior Customer Service Representative, you will play a vital role in ensuring a seamless customer experience. You will oversee customer inquiries, provide expert support, and handle complex issues related to shipping and logistics. Customer Interaction: - Provide detailed information regarding shipping services, rates, and...
-
Executive Officer
3 months ago
القاهرة, Egypt Vistant Full time**Job Title**:Executive Officer (EXO) Support Specialist **Location**:Cairo, Egypt Vistant (formally PMCG), recognized as one of the fastest growing companies across the country and the region by Inc. 5000, Financial Times, Washington Technology, and the Baltimore Business Journal, is a public-sector management consulting firm serving federal international...
-
Customer Support Associate
2 months ago
القاهرة, Egypt Kotn Full timeAt Kotn, we’re changing how things are created and consumed—crafting pieces only from the finest natural fibres, in ways that honour the people who make them and the places they’re made. We built Kotn from the ground up, working hand-in-hand with smallholder cotton farmers and every step of our supply chain to ensure the highest quality of life for...
-
Retailer Customer Success Executive
3 months ago
القاهرة, Egypt NielsenIQ Full timeJoin GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers to better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to...
-
Customer Support Agent
3 months ago
القاهرة, Egypt Teleperformance Full timeJoin Our Team at Teleperformance Egypt! **Position**: Customer Support Specialist **Location**: New Cairo 5th Settlement / Mohandseen **Start Date**: IMMEDIATE Are you a fluent English speaker ready to launch your career in customer support? Teleperformance Egypt is looking for enthusiastic individuals to join our dynamic team! **Why Work With Us?** At...
-
English Customer Support
2 months ago
القاهرة, Egypt Teleperformance Full time**Role Description** This is a full-time on-site role for a Customer Service Representative. The role will involve delivering excellent customer service, handling customer support inquiries, ensuring customer satisfaction, and fulfilling customer service objectives. **Requirements**: Fluent English Speakers (B2/C1) Graduates and undergraduates with no...
-
Customer Support Lead
6 months ago
محافظة القاهرة, Egypt IQVIA Full timeProvides Customer Service and Application support across a range of products and platforms. Essential Functions - Provides a broad range of information technology support activities on multi-platform environments. - Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations. - Develops solutions to complex problems...
-
Customer Support Representative
2 days ago
القاهرة, Egypt Teleperformance Full timeTeleperformance is a global digital business services company committed to supporting communities, clients, and the environment. We provide advanced, digitally-powered business services to streamline operations for the world's leading brands. Role Description This is a full-time on-site role for a Customer support representative located in Cairo, Egypt...
-
Billing Specialist
4 months ago
القاهرة, Egypt Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Customer Support Representative
4 months ago
القاهرة الجديدة, Egypt Teleperformance Full time**Salary**: - 14000 l.E **Requirements**: - Fluent English Level (B2) - Flexible with working fixed shifts and working at New Cairo - Typing Speed must be not less than 40 WPM - Graduates ONLY (with at least 6-9 months experience in Customer Service) **Benefits**: - Morning Shift. - Location New Cairo. - Transportation provided. - Medical & Social...