Customer Service Advisor
5 days ago
Manage incoming phone calls
- Dealing with all EBC provided services (Cards, form 4, mobile services,3rd part services Meeza and Meeza digital)
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution**.**:
- Reviewing ticketing system to maintain issues submission accuracy.
- Disrepute tasks and coordinate the work flow
- prepare EBC planned notifications
**Requirements**:
- Banking & Payment Industry Basic Knowledge.
- Basic SQL Knowledge.
- Basic Microsoft Office Tools knowledge
- Basic knowledge in how operating systems & software works
- Excellent problem-solving skills
- The capacity to work well within a team
- Attention to details
- Logical thinking
- Accuracy & Decision Making
- Interpersonal skills (communication skills, conflict management, listening & negotiation skills, Positive attitude, Teamwork, Diligenceetc.)
- Excellence Customer Handling through calls or written statements (customer relation management)
- The ability to prioritize workload
- The capacity to clearly explain a technical problem to a customer/colleague.
- Outstanding listening & questioning skills
- Language: Arabic; fluently written communication.
English; fluently spoken and written.
-
Customer Service/ Technical Support Advisor
1 week ago
مصر, Egypt PK Global Full timeJob Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding...
-
Customer Service/ Technical Support Advisor
2 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...
-
Customer Service/ Technical Support Advisor
1 week ago
مصر, Egypt PK Global Full timeJob Title: Customer Service/ Technical Support Advisor - Alexandria **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's...
-
Customer Service/ Technical Support Advisor
1 week ago
مصر, Egypt PK Global Full timeJob Title: Customer Service/ Technical Support Advisor - Hurghada **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product...
-
Customer Service
2 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service - Sales Advisor Vacancies **Job Description**: Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix! **...
-
Customer Care Advisor
2 weeks ago
مصر, Egypt Vodafone Full time**Description**: A Customer Care Advisor is the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features provided by Vodafone. They support customers by providing helpful information, answering questions, and responding to complaints. The Customer Care Advisor has good...
-
Automotive Service Advisor
1 week ago
مصر, Egypt Vocally Full time**Responsibilities**: - Handle customers inquiries promptly and accurately - Write repair orders, ensuring all paperwork is legibly and accurately completed, with all customer requests or points of concern documented. - Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as...
-
Customer Service Advisor
3 days ago
مصر, Egypt Teleperformance Full timeCompany Description Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world's best brands streamline their business operations. Role Description This is a full-time on-site role as a Customer Service Specialist located in Cairo, Egypt. The Customer Service Specialist will...
-
German Speaking Customer Service Advisor
7 hours ago
مصر, Egypt Webhelp Greece Full timeWhy join us Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Webhelp Greece and use your communications skills in German. We are bringing Customer Advisors on board for our clients. You will learn fascinating insights into the...
-
Service Advisor
1 week ago
مصر, Egypt AddRec Solutions Pvt Ltd Full timeWe are hiring **experienced service advisors** _ **( dealing with Heavy Equipment (Dozer, grader, excavator etc.) **_for one of the prestigious company in Qatar. - Applicants must have relevant experience in his field above mentioned. - Applicants who are present in Qatar will be an added advantage. - Arabic speakers are preferred for this role. Wishing...
-
HR Service Delivery Advisor
7 hours ago
مصر, Egypt Astellas Full timeAlgemene informatie Job Advert Title HR Service Delivery Advisor Locatie Dubai Function/Business Area Human Resources Afdeling HR Operations Werkcategorie Arbeidsovereenkomst voor onbepaalde tijd Functiebeschrijving HR Service Delivery Advisor **About Astellas**: At Astellas we can offer an inspiring place to work and a chance to make your mark...
-
Advisor, Account Services Management
7 hours ago
مصر, Egypt RSA Full time**Advisor, Account Services Management - SecurID** As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern...
-
Customer Service Representative
3 weeks ago
مصر, Egypt Intelcia Full timeEarn up to 13,000 EGP Net Salary. The Advisor I, Technical Support responds to basic technical and billing queries. This position assists external users of the client's technical services by answering questions and solving problems involved in their use. - Providing technical support and helping with billing queries for customers in the United States of...
-
Rsa - Senior Advisor, Grc & Customer Assurance
2 weeks ago
مصر, Egypt RSA Full time**RSA - Senior Advisor, **GRC & Customer Assurance** RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy,...
-
مصر, Egypt RSA Full time**Senior Advisor, Services Project/Program Management - Archer** The Senior Advisor is responsible for the delivery of ''billable'' Pre-packaged & customized Services for Archer engagements. Responsible for managing the life cycle of medium to high complex, risk projects from internal kick off phase through customer turnover. Responsible for the development...
-
Customer Service
2 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service - Telecommunication Vacancies **Job Description**: Do you have a passion for the ever-evolving world of telecommunications? Do you thrive on troubleshooting technical challenges and exceeding customer expectations? Then ditch your commute and join our dynamic team as a...
-
Value Advisor
5 days ago
مصر, Egypt SAP Full time**We help the world run better** **ROLE: Digital Value Advisor Specialist** SAP Digital is one of the leading and most innovative teams at SAP, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and...
-
Customer Service
2 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Customer Service - Banking Vacancies **Job Description**: Are you a customer service rockstar with a passion for the financial industry?, Do you thrive in fast-paced environments and take pride in exceeding expectations? If so, then we want you on our team! ** Advisor I, Customer...
-
Academic Advisor
3 days ago
مصر, Egypt M&A Full time**Academic Advisor job profile**: Academic Advisor is a professional who provides academic guidance and support to students. Academic Advisors assist students in course selection, academic planning, and career development. They also help students navigate academic policies and procedures. This is a mid-level position. Academic Advisors work closely with...
-
Principal, Advisors Client Services
2 weeks ago
مصر, Egypt Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...