Customer Service Advisor

2 days ago


مصر, Egypt Egyptian Banks Company Full time

Manage incoming phone calls
- Dealing with all EBC provided services (Cards, form 4, mobile services,3rd part services Meeza and Meeza digital)
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution**.**:

- Reviewing ticketing system to maintain issues submission accuracy.
- Disrepute tasks and coordinate the work flow
- prepare EBC planned notifications

**Requirements**:

- Banking & Payment Industry Basic Knowledge.
- Basic SQL Knowledge.
- Basic Microsoft Office Tools knowledge
- Basic knowledge in how operating systems & software works
- Excellent problem-solving skills
- The capacity to work well within a team
- Attention to details
- Logical thinking
- Accuracy & Decision Making
- Interpersonal skills (communication skills, conflict management, listening & negotiation skills, Positive attitude, Teamwork, Diligenceetc.)
- Excellence Customer Handling through calls or written statements (customer relation management)
- The ability to prioritize workload
- The capacity to clearly explain a technical problem to a customer/colleague.
- Outstanding listening & questioning skills
- Language: Arabic; fluently written communication.

English; fluently spoken and written.



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