Team Leader Casa Operations
7 days ago
Key Tasks and Responsibilities:
- Enhance work flow and advise with proper process changes that increase team productivity.
- Deliver training, coaching and mentorship to team members.
- Create technical instructions documents (TIN) needed to guide team members in projects and tasks needed.
- Consult for team members and help them in complex issues resolution, Complex changes and engage during crisis to advise with better troubleshooting and resolution path.
- Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery.
- Be up to date with current field practices to enhance service standards and delivery.
- Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results.
- Help out in managing customers demands to ensure maximum satisfaction, and to maintain quality over quantity.
- Carry out other technical related duties that may be required by the management.
**about you**:
- Skills / Qualifications:
- Excellent understanding of systems technologies (Windows/Linux OS, HW servers, virtualization, backup, and storage).
- Excellent understanding Network and Security architectures.
- Excellent communication, facilitation and customer facing skills.
- Very good understanding of Cloud related products.
- Very good understanding of project management.
- Very good technical reports writing skills.
- Fluent English speaking.
- Fluent French speaking is a plus.
- Educational background:
- Bachelor Degree.
- SoftSkill/Business Courses & Certification (time management, negotiation/communication skills...) are recommended.
- Professional Experience:
- At least 8 years of technical experience, with 2 years in similar role.
**additional information**:
Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.
**department**:Orange Cloud for Business
**contract**:Regular
-
Operations Team Leader
5 days ago
مصر, Egypt iSchool Full timeiSchool is a leading EdTech platform that provides online coding and artificial intelligence courses for students aged 6 to 18. As an Operations Team Leader at iSchool, you will play a key role in managing and coordinating the day-to-day operations of our organization. You will lead a team of operations associates, ensuring that all administrative tasks are...
-
Team Leader, Operations
2 days ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Team Leader, Operations (DE,FR,EN) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and...
-
Workplace IT Operations Team Leader
19 hours ago
مصر, Egypt Majid al Futtaim Properties Full time**Role Purpose**: - The - _Workplace Operations Team Leader _is responsible for the leadership and management of a support team and for the day-to-day management of IT Operations in relation to end user computing (EUC) and service requests.- As a - _Workplace Operations Team Leader_, you will be predominantly responsible for all IT related matters in your...
-
Workplace IT Operations Team Leader
19 hours ago
مصر, Egypt Majid Al Futtaim Full time**Role Purpose**: The _Workplace Operations Team Leader _is responsible for the leadership and management of a support team and for the day-to-day management of IT Operations in relation to end user computing (EUC) and service requests. As a _Workplace Operations Team Leader_, you will be predominantly responsible for all IT related matters in your region....
-
Team Leader
3 days ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Operations **Language**: Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media,...
-
Team Leader
3 days ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Operations **Language**:French Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social...
-
On Ground Team Leader
4 days ago
مصر, Egypt Tagaddod Full timeTagaddod is a tech platform that is on a mission to empower individuals and communities to build sustainable impact and income through waste collection. Our vision is to leverage data, technology and logistics to support worldwide energy security and waste elimination. We are seeking an On Ground Team Leader to join our team in the Renewables & Environment...
-
Team Leader-internal
4 days ago
مصر, Egypt PBSC Full timeWe are looking for Team Leaders who can provide not only superior customer experience but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc. - Optimize CSRs performance from both a quality and efficiency perspective - Provides statistical and performance feedback and coaching on a regular basis for each...
-
Deputy Team Leader
4 days ago
مصر, Egypt NSCE - North South Consultants Exchange Full time**Description**: **Responsibilities and Key Tasks**: - Assist the Team Leader in liaison activities with Client and stakeholders. - Assume responsibilities of the Team Leader in coordination with the Team Leader, when he will be working on part time basis. This is dependent on the final collaboration modality to be adopted between Team Leader and Deputy...
-
Mobile Development Team Leader
7 days ago
مصر, Egypt Sarmad Full timeWe are looking for a qualified Mobile Development Team Leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act...
-
On-ground Team Leader
3 weeks ago
مصر, Egypt Tagaddod Full timeWe are looking for an On-Ground Team Leader to join us at Tagaddod. **Responsibilities**: - Daily count and checking inventory at warehouse. - Following up on inventory process in and out. - Checking safety and minimum stock benchmarks at the FP. - Tracking damage & expiry dates for all FP products. - Follow up on a daily basis of Raw & Packaging...
-
Telesales Team Leader
1 week ago
مصر, Egypt outsourcing 4 you Full timeWe're Hiring! A Team Leader, to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. **Responsibilities**: - Create an inspiring team environment. - Set clear team goals. - Monitor team performance and report on metrics. - Motivate team members. - Discover training...
-
Telesales Team Leader
4 days ago
مصر, Egypt SYE English Community Full time**SYE English community** is hiring **"Telesales Team Leader"** Monitoring telesales and moderation team performance and motivating them to reach targets. Achieving sales targets and department goals. Providing continuous reporting on sales forecast Coaching the team members and increasing their sales skills and performance. Updating all internal systems to...
-
Telesales Team Leader
3 days ago
مصر, Egypt outsourcing 4 you Full timeWe're Hiring! A Team Leader, to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. **Responsibilities**: - Create an inspiring team environment. - Set clear team goals. - Monitor team performance and report on metrics. - Motivate team members. - Discover training...
-
Operations & Customer Service Team Leader
5 days ago
مصر, Egypt WebBeds Full time**Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online...
-
Sales Team Leader
19 hours ago
مصر, Egypt The Address Investment Full time_**Responsibilities**_ - Set clear team goals. - Discover training needs and provide coaching. - Delegate tasks and set deadlines. - Monitor team performance. - Developing and implementing new sales initiatives, strategies and programs. - Attend conferences and exhibitions when required to identify opportunities. - Oversee planning for future plans. -...
-
Customer Operations Team Leader
19 hours ago
مصر, Egypt Homzmart Full timeCompany Description **Homzmart** is an eCommerce platform that sells home furniture, goods and also an end to end community connects home professionals with homeowners who can browse home designs, furniture, accessories, and products and also can find reviews, referring professionals, take advice from professionals and read articles about home...
-
Warehouse Team Leader
3 weeks ago
مصر, Egypt Youssef Allam Group Full timeWarehouse Team Leader **Responsibilities**: - Responsible for the control of the machines, spare parts and consumables in compliance with company policies and regulations. - Responsible for the proper handling and storing of machines, spare parts and consumables in the warehouse including proper labeling and identification. - Responsible for the proper...
-
.NET Team Leader
1 week ago
مصر, Egypt CrossWorkers Full time**.Net Team Leader for International customer** **Title: Software Development Team Leader -.Net** **Industry: IT Software** **Reporting Line: Team Leader/SDS & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**:You have a strong background as a.Net Team Leader and you have ambitions to...
-
Team Leader Bilingual
3 days ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:French Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels...