Contract to Cash Billing Specialist
1 month ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- We are looking for someone with previous experience and effective communication skills._
- Responsibilities_
- _Execute billing and transactional orders, communicating with customers assuring comprehension of the invoices and partner concerns, enabling smooth payments process._
- _Ensure on-time billing execution and billing accuracy._
- _Support process improvements considering the local regulation/requirements, having deep understanding of countries specifics._
- _Review and process requests for billing adjustments, issuing credit/rebill and manual invoices._
- _Reconcile customer accounts._
- _Support tax and invoice audits._
- _Collaborate with multiple departments to tackle any upcoming emergencies._
- _Support new system releases and improvement testing._
- _Support and drive metrics._
- _Create presentations and reports for the leadership._
- _Works or helps and guides junior colleagues on difficult / escalation cases._
- _Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing._
- _Accomplish all responsibilities in line with client compliance and integrity requirements._
- _Create, update, revise, and submit standard operating procedures for approval._
- _Follow the training plan set by management, complete it on time, and highlight potential risks for delays._
- _Act as a backup or cross-trained for another process or scope of work._
- Qualifications_
- Minimum qualifications_
- _Advanced knowledge of Arabic, C2 and English B2._
- _College or University degree in Finance/Economics or equivalent experience_
- _Result oriented, strong attention to detail is a requirement_
- _Effective communication skills, self-motivated, ability to establish and handle multiple priorities_
- _Strong, passionate supporter of customer service excellence_
- _Teammate attitude_
- _Ability to be pro-active and to think “creatively”_
- _Self-starter, capable of working independently_
- _Capable of resourceful problem solving, while remaining customer-focused_
- Preferred_ qualifications_
- _Some experience in Finance is an advantage, experience in a multinational company_
- _Personal culture and ability to deal with the client properly_
- _High motivation and willingness to learn_
- _Ability to work under pressure in a dynamic environment_
- _Ability to work in a fast-paced environment_
- _Ability to be flexible and adapt to constantly changing priorities_
**_ _**
- What do we offer you?_
- _Attractive salary;_
- _Stable job offers - employment contract_
- _Work in a multicultural and diverse environment with employees from over 30 countries_
- _Genpact supports professional trainings and distinguished career development opportunities_
- _Free access to our award-winning learning platform_
- _Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts_
**_
Job_**_Senior Process Associate_
**_ Primary Location_**_Egypt-Cairo_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Nov 19, 2024, 3:13:20 AM_
**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_
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