Service Business Operations Specialist

2 months ago


القاهرة, Egypt GE HEALTHCARE Full time

**Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
As a Business Operations Specialist, you will manage various stages of our installed base lifecycle from addition to end of life. You will do this by entering customer warranties/contracts in the Service ERP, ensuring timely and accurate billing of customers for contract and non-contract services and managing various communications with customers.

**Roles and Responsibilities**
- Perform customer contract management in the Service ERP (contract addition, modification & deletion)
- Bill customers for contract and non-contract services, prepare invoice packages and resolve any disputes raised by customers relating to invoices issued.
- Ensure data quality in the various Service ERPs/Tools (Installed Base, Contracts, Warranty)
- Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams
- Support Finance team during month, quarter and year-end financial closing
- Ensure prompt customer support for all contract and non-contract related questions
- Drive various projects and process improvement initiatives
- Ensure compliance to quality and regulatory requirements

**Required Qualifications**
- Bachelor’s degree in business or related field of study
- Minimum 3 years’ experience
- Strong verbal and written communication skills in English
- Proficiency in MS Office
- Ability to prioritize and meet deadlines
- Excellent analytical skills with great attention to detail
- Ability to communicate effectively with internal and external teams/ customers at all levels
- Ability to focus on process improvements to eliminate non-value-added activities

**Additional Information**:
**Relocation Assistance Provided**:No



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