Accounts Receivable Cash Application Domain Expert
1 month ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- The Accounts Receivable Europe organization provides professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections & Dispute management process._
**_ _**
- Responsibilities_
**_ _**
- _Work closely with Team leader and Team members._
- _Perform Senior AR Specialist daily activities._
- _Help and guide junior colleagues on difficult account reconciliation / escalation cases._
- _Help tracking performance the junior other team members' performance._
- _Coaching juniors on process related situations._
- _Act as client facing person besides the Team leader._
- _Drive projects, initiatives to improve AR process by involving team members and cascading output to Clients._
- _Analyse reports, flag risks and improvement possibilities to Team Leader and our Client._
- _Improve & maintain reports based on the I2C standards._
- _Be an active part in internal new projects and produce innovative ideas & ways of executing them._
- _Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs._
- _Drive standardization and productivity improvement within the team._
- _Collaborates inside the company with members of the same team or other teams to accomplish the allocated tasks._
- _Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager._
- _Offer support to the team for customer accounts clearings and reconciliations._
- _Accomplish all responsibilities in line with client compliance and integrity requirements._
- _Create, update, revise, and submit standard operating procedures for approval._
- _Follow the training plan set by management, complete it on time, and highlight potential risks for delays._
- _Act as a backup or cross-trained for another process or scope of work._
**_ _**
- Qualifications_
- Minimum qualifications_
- _Full professional knowledge of Arabic, C2 and English B2._
- _Business School Degree or qualification or minimum relevant work experience, related experience to either cash collection or customer service, ideally in a multinational environment._
- _Ability to work under pressure in a dynamic environment._
- _Microsoft Office proficiency, especially Excel._
- _Demonstrated effective cash collection skills, with detail orientation._
- _Proven financial analysis skills_
- _Ability to be hardworking and to think “outside the box”._
- _Excellent proven interpersonal and teamwork skills._
- _Excellent verbal and written communication skills._
- _Capable of inventive problem solving, while remaining customer focused._
- _Cultural awareness in a diverse and international environment._
- _Thirst for learning._
**_ _**
**_ Preferred_**_ qualifications_
- _Multilingual preferred._
**_ _**
- What can we offer?_
- _Attractive salary._
- _Work in a multicultural and diverse environment with employees from over 30 countries_
- _Genpact professional trainings and distinguished career development opportunities_
- _Friendly work environment (Best Office Award 2015)_
- _Free access to our award-winning learning platform_
- _Benefits such as gym, cafeteria, a medical center, all conveniently located on the office campus_
- _
**_ _**
**_
Job_**_Domain Trainee_
**_ Primary Location_**_Egypt-Cairo_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Nov 19, 2024, 3:52:47 AM_
**_ Unposting Date_**_Nov 24, 2024, 12:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_
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