Team Leader Bilingual
4 days ago
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc.
**Join our Transcom Family as a Team Leader.**
- Promote open communication, cooperation/teamwork.
- Create a friendly work environment and promote the initiative with open atmosphere.
- Be aware of calls that exceed the "long call" threshold and take action to resolve those calls.
- Monitor CMS real-time data to ensure agents are adhering to their schedule, minimizing ACW, etc.
- Monitor staffing levels. Each day, review open cases and news in Transcom and or Clients system for each
agent\team assigned to you and ensure agents resolve any open cases appropriately.
- Assist BM/TL SR with the maintenance of performance records.
documentation corresponding to his/her area of responsibility.
- Motivate, coach and develop CSRs on an individual basis.
- Set a performance target for each CSR and perform regular quality monitoring reviews with them.
- Determine individual tasks for CSR and "skill levels".
- Monitor the performance of tasks and operational objectives established for CSRs and the entire team.
**What we are looking for**:
**Professional qualifications/Specific knowledge**:
- Minimum studies: University diploma or Bachelor Degree.
- Minimum 1 year work experience in the same role.
- Minimum 2 years in BPO.
- English : B2/C1
- French : B2/C1
-
Team Leader
19 hours ago
محافظة الجيزة, Egypt Transcom Egypt Full timeTranscom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc. **Join our Transcom Family as a Team Leader.** Promote open...
-
English Team Leader
2 weeks ago
محافظة الجيزة, Egypt Transcom Egypt Full timeTranscom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc. **Join our Transcom Family as a Team Leader.** - Promote open...
-
Bilingual Customer Service Representative
7 days ago
محافظة الجيزة, Egypt Transcom Egypt Full time**What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate customers when...
-
Call Center Team Lead
2 weeks ago
الجيزة, Egypt Future Group Full time**Key Responsibilities**: - Oversee daily operations within the contact center, ensuring adherence to policies and quality standards. - Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish. - Analyze performance metrics to identify areas for improvement and implement proactive solutions. - Manage customer queries...
-
Business Development Team Lead
4 days ago
الجيزة, Egypt Future Group Full time**Boost Your Career as a Business Development Team Lead with Our Growing Team!**: Are you ready to take your career to new heights with a global leader in translation and localization services? Look no further than **Future Group!** Since 1994, we've been at the forefront of the localization market, with a worldwide presence spanning North & Latin America,...
-
Sales District Leader
3 days ago
الجيزة, Egypt PepsiCo Full timeOverview: **We Are PepsiCo** PepsiCo is a leading name in North Africa’s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local...
-
Helpdesk Representative
2 weeks ago
الجيزة, Egypt NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Position Summary & Key Areas of Responsibility - Position requires the ability...
-
Maintenance Team Leader
3 days ago
محافظة البحيرة, Egypt Heineken Full time**Responsibilities**: - Manages all activities related to the safety of the plant. - Conducts regular quality checks on the finished products. - Manages packaging, production and utilities. - Sets the periodic maintenance plan in collaboration with the maintenance specialist and planning engineer as part of a weekly plan to sustain production. - Seeks ways...
-
Global Account Leader
1 week ago
محافظة الدقهلية, Egypt Oterra Full time**Global Account Leader**: **Do you want to help improve food and health around the world?** At Oterra, food and health are at the heart of everything we do and every day over 400 million people eat a product with our colors in it. We believe that nature got it right the first time and as a leading manufacturer of colors from natural sources, we are here to...
-
Team Lead, Key Account Management Denmark
2 weeks ago
محافظة الدقهلية, Egypt World Fuel Services Full timeAt World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
Deputy Project Leader
6 days ago
محافظة الغربية, Egypt Expertise France Full timeExpertise France is the public agency of French international technical cooperation. The agency operates around four priorities: - democratic, economic and financial governance; - security and stability of countries in crisis/post-crisis situations; - sustainable development; - strengthening health systems, social protection and employment. In these areas,...
-
Deputy Project Leader
7 days ago
محافظة الغربية, Egypt Expertise France Full timeExpertise France is the public agency of French international technical cooperation. The agency operates around four priorities: - democratic, economic and financial governance; - security and stability of countries in crisis/post-crisis situations; - sustainable development; - strengthening health systems, social protection and employment. In these areas,...
-
100% Remote German Customer Service
2 weeks ago
الجيزة, Egypt Callnovo Full timeCallnovo is excited to announce an opening for Bilingual Customer Service Representatives who are fluent in English and German. This remote position will provide support for a leading home electronics brand specializing in smart projectors. We offer a long-term, stable project with the opportunity to work from the comfort of your home. **Key...
-
Ground Courier Leader
3 days ago
محافظة كفر الشيخ, Egypt Aramex Full time**Job Purpose** - Organizing, facilitating, and monitoring the work of his team of Ground Couriers, Support and manage the team to prevent conflict and raise productivity. **Responsibilities**: - Prepare, Control, and monitor the process of courier morning dispatch to ensure all couriers are on their routes as scheduled to meet the delivery and collection...
-
Business Development Manager
4 days ago
الجيزة, Egypt Green Solutions Egypt Full time**ROLES AND RESPONSIBILITIES**: - Bilingual proficiency-fluent in English and Arabic - Sales and Marketing of Products and Solutions in the Company’s Portfolio. - Project selling, technical discussions, system engineering, formulation, and costing. - Achieving the target set _from_ time to time. - Keep abreast with latest developments and trends in the...
-
Portfolio Manager
1 week ago
الجيزة, Egypt International Water Management Institute Full timeThe International Water Management Institute (IWMI), a CGIAR Research Center, is seeking a multi-skilled **Portfolio Manager** to join its team in Cairo, Egypt, The Portfolio Manager will collaborate with Project Leaders to facilitate the delivery of a project portfolio in the Middle East & North Africa (MENA) region. In close collaboration with Project...
-
Training & Quality Manager
19 hours ago
محافظة الجيزة, Egypt Transcom Egypt Full timeTranscom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc. **Join our Transcom Family as a TQM.** - Overseeing the overall...
-
Duty Manager
3 weeks ago
محافظة الجيزة, Egypt Emprego EG Full time**About Us** Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige...
-
Duty Manager
19 hours ago
محافظة الجيزة, Egypt Emprego EG Full time**About Us** Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige...
-
Bd and Partnerships Manager
2 days ago
محافظة الجيزة, Egypt McLedger Full time**Company Description** Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing...