Technical Support Professional 3

2 days ago


Cairo, Egypt VMware Full time

**The Elevator Pitch: Why will you enjoy this new opportunity?**
- Are you passionate about learning and working with new VMware cloud technology and expanding your current technical expertise all while solving complex problems for key customers? Are you a natural collaborator that craves working with enthusiastic, creative, customer focused teams that support the world's leading edge software products spanning every imaginable industry across the entire globe?
- ** Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**
- As a Senior Technical Support Engineer for SASE VMware: SD-WAN, you will take your vast knowledge of VMware Cloud and blend it with VMware Cloud technologies and help our most elite customers troubleshoot, understand, and conquer their Cloud challenges. You have in depth Cloud, Networking and Security expertise that will put you into position to support and mentor our Level 1 & 2 Technical Support Engineers, design and implement best practices, knowledge base creation, SASE VMware: SD-WAN training and technical escalations.
- When you join the team, the process begins with your success in mind. Your experience and training are meant to enhance your current knowledge. Your success will be parament from day 1. Your primary focus is completing the extensive VMware SASE onboarding.
- Once onboarding is achieved, you will collaborate with your peers to support global customers issues. You be given an opportunity to work with tenured engineers to expand your troubleshooting, research, and lab reproduction to resolve many complex issues.
- As your Senior Technical Support Engineer skill set grows, you will work on additional product lines and progress your skillset on more technologies and, working with senior engineers build cases to shape product development, based on how customers are utilizing the VMware Cloud service.
- Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time and training days. As you expand your skill set your opportunities will expand at VMware.
- VMware knows the world is always moving forward. We move with it. We strive to not only make you an expert but keep you there. Continuous training, career development, and a focus on providing superior customer support makes sure you are always growing and ready to exceed the customers' expectations for support delivery.
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
- As a Senior Technical Support Engineer, you will be responsible for resolving customer technical issues and supporting the team and the support operation. Key strengths for this role would be motivation, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.
- _ To be successful in this role, you will:_
- Work closely with other support engineers, sales engineers, and customers to understand customer network configurations and problems that they may be facing or simply answering technical inquiries about VMware SASE products.
- You will use your expert knowledge of Linux, APIs and MYSQL to establish root cause of customer issues.
- Utilizing your communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management.
- Work independently utilizing your skill set and knowledge to resolve complex queries while providing world class support to our customers.
- Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
- Leveraging your Cloud skill set to create knowledge articles for global circulation and use, based on the issues you have resolved.
- Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
- _ The skills and abilities needed to be successful:_
- Prior experience working in a Support/Technical Assistance Center (TAC) team
- Linux based OS proficiency required. Including but not limited to:

- Booting issues
- Cloud-init
- Highly comfortable working through CLI.
- Network configuration
- Service configuration (NTP, DNS, SSH)
- Experience supporting OS Linux servers running on virtualized environments (on-prem and cloud).
- Clear understanding of the multiple technologies that interact on the operation of a HTTPS server. Including those external to the server such as Hypervisors, DNS servers, NTP and network layer devices between an end user and the webserver server.
- Basic networking knowledge preferred (HTTP, TCP, IP)
- OS level virtualization knowledge is desired (i.e containers).
- General famili



  • New Cairo, Cairo, Egypt SamTech Group Full time

    Job Summary:We are seeking a skilled Technical Support Professional to join our team at SamTech Group. The ideal candidate will be responsible for providing exceptional customer support and ensuring the smooth operation of our tracking systems.Key Responsibilities:Monitor and troubleshoot technical issues with our tracking systemsProvide timely and effective...


  • Cairo, Egypt IBM Full time

    **Introduction** A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical...


  • Cairo, Egypt IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Cairo, Egypt VMware Full time

    **The Elevator Pitch: Why will you enjoy this new opportunity?** If you are interested in a new challenge and want to work with the leader in virtualization and cloud computing, then VMware has the opportunity for you! Our teams are collaborative and supportive. Once you begin your journey with VMware, you will have the very best support from your teams,...


  • Cairo, Egypt Orange Business Services Full time

    Job Title: Technical support engineer Organization: Service Operations Location: Egypt Cairo Reporting to: Service Desk manager. Job Purpose: To Collect & perform primary troubleshooting end to end for network incidents 24x7 in order to ensure a professional and consistent delivery of quality service to our customers. Key Tasks and Responsibilities: 1....


  • Cairo, Egypt Orange Business Services Full time

    **About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...


  • Cairo, Egypt Orange Business Services Full time

    **Responsibilities**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...


  • Cairo, Egypt Orange Business Services Full time

    **About the role**: **Responsibilities**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are...


  • Cairo, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...


  • Cairo, Egypt Orange Business Services Full time

    1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most appropriate ‘next step’...


  • Cairo, Egypt Orange Business Services Full time

    **About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...


  • Cairo, Egypt IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Technical Support

    2 days ago


    Cairo, Egypt Qsource Business Services Full time

    Qsource is hiring Technical Support for an International Company working in the pharmaceutical field located in New Cairo. Job Requirements: - Bachelor’s degree - Minimum 1-2 years of experience - Helpdesk and customer service background (First line support ) - Prefer Masr El-Gedida, New Cairo, Nasr City - Graduated from Computer Science or related -...


  • Cairo, Cairo, Egypt Innovative Consulting Partners Full time

    About the RoleWe are seeking a highly organized and detail-oriented Project Support Associate to join our team in support of the Firestopping & Thermal Team at Innovative Consulting Partners. The ideal candidate will manage daily communications, track project progress, and ensure documentation and billing accuracy. Key Responsibilities Daily Management of...


  • Cairo, Egypt Sutherland Full time

    At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Training Expert who will create and facilitate training materials with a focus on equipping the organization with fundamental...


  • Cairo, Egypt Orange Business Services Full time

    **About the role**: Provide a professional first technical point of contact for the customer Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate ‘next...


  • Cairo, Egypt Microsoft Full time

    As a Technical Support Engineer in the Modern Work (MW) team, you will deliver world-class support for our global customers on their digital transformation journey. You will provide valuable support solutions on a wide range of technologies, specifically Exchange, Exchange Transport, Windows Servers and Client Access, that elevate our customers’ trust in...


  • Cairo, Egypt Orange Business Services Full time

    **About the role**: 1. To provide a professional first technical point of contact for the customer.2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.3. Provide updates as needed to the customer in order to meet performance objectives.4. To ensure cases are allocated to the most...


  • Cairo, Egypt Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • New Cairo, Cairo, Egypt SamTech Group Full time

    We are seeking a skilled Technical Support Specialist to join our team at SamTech Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and ensuring the proper functioning of our tracking systems.**Job Responsibilities:**Daily System Checks: Conduct regular system checks to ensure all units are...