Technical Support Professional-aix

4 weeks ago

Cairo, Egypt IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
As a member of the AIX Technical team, job responsibilities include the demonstration of exceptional communication skills (verbal and written) to IBM clients, other IBM employees, and IBM management, timely updates for client situations, ability to effectively manage multiple complex situations, and deep technical product knowledge.

The person hired for this position will work within the AIX Technical team based in Egypt.

The successful encumbent will be servicing clients across US, therefore fluency in one or more of the following languages is required as a secondary language: French/German/Italian/Spanish.

**Required Technical and Professional Expertise**
- Required Professional and Technical Expertise:

- At least 1 years experience working in the area of Customer support
- Language skills: Fluency in English; written and oral
- Secondary language: Italian/French/Spanish/German
- Technical skills: Basic knowledge of Operating Systems (UNIX and Linux);
- Bachelors Degree; Computer Science or Software Engineering preferred

Personal skills:

- Excellent communication skills (both verbal and written)
- Excellent organizational skills
- Good analytical and problem solving skills
- Ability to work within a team
- Strong customer driven focus
- Good presentation skills
- Ability to listen to clients and understand both situational and technical issues
- Focused & Results orientated
- Accuracy and attention to details
- Flexibility to work night shifts ( from 12 AM - 9 AM)

A person interested in this role should have the desires to become a world wide technical expert in one or more components with leading edge, open source, cloud and virtualization technologies and frameworks while becoming an effective communication channel between IBM clients and IBM management.

**Preferred Technical and Professional Expertise**
Language skills: Fluency in French, German, Italian or Spanish;
Technical skills:
C and UNIX / Linux shell script programming;
AIX operating system; AIX (or UNIX / Linux) networking, file systems, security and administration;
Working knowledge of common administration and debugging tools;
Additional consideration for existing knowledge of IP Security (IP);
Additional consideration for existing knowledge of IBM support tools and processes

**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

  • Technical Support specialist

    2 weeks ago

    Cairo, Cairo, Egypt SSC Egypt Full time

    Company application administration; Deploy, configure, integrate and test the implemented solution based on Technical and Business requirementsCompany application troubleshooting and supporting during UAT and production.Execution of DB scripts/extracts as needed.React to High Severity issues technical situation that requires immediate attention.Work with...

  • Technical Support specialist

    4 weeks ago

    Cairo, Egypt SSC Egypt Full time

    Company application administration; Deploy, configure, integrate and test the implemented solution based on Technical and Business requirementsCompany application troubleshooting and supporting during UAT and production.Execution of DB scripts/extracts as needed.React to High Severity issues technical situation that requires immediate attention.Work with...

  • Manager Technical Support

    2 months ago

    Cairo, Egypt Raya Holding for Financial Investments egypt Full time

    Provide expertise and guidance on agricultural technologies and practices to support farmers, agricultural businesses, and other stakeholders.Stay up-to-date with the latest advancements in agricultural technologies, machinery, and practices.Provide technical guidance and support to farmers and agricultural businesses on various agricultural topics, such as...

  • Junior Technical Support Analyst

    2 months ago

    Cairo, Egypt Winged Recruitment Full time

    Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and...

  • Technical Support Specialist

    2 weeks ago

    Cairo, Cairo, Egypt Rewaa Full time

    Job Purpose:Rewaa Technology Company is seeking a Technical Support Specialist for a Full-Time position, to assist our customers with technical problems when using our products. Technical Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be...

  • Technical Sales Professional

    4 weeks ago

    Cairo, Egypt Alnafitha IT Full time

    We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are currently searching for an enthusiastic and innovative Technical Sales Professional to work on...

  • Technical Support VMWare

    4 weeks ago

    Cairo, Cairo, Egypt Arrow Electronics Full time

    Position:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...

  • Technical Support Engineer Exchange

    2 weeks ago

    Cairo, Egypt Microsoft Full time

    As a Technical Support Engineer in the Modern Work (MW) team, you will deliver world-class support for our global customers on their digital transformation journey. You will provide valuable support solutions on a wide range of technologies, specifically Exchange, Exchange Transport, Windows Servers and Client Access, that elevate our customers’ trust in...

  • Technical Support Engineer

    2 weeks ago

    Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Technical Support Engineer - Premier (Attaching CVs is a MUST)Job DescriptionThe Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering...

  • Technical Support

    2 weeks ago

    Cairo, Cairo, Egypt IBM WTC Egypt Full time

    Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service..Provide assistance to all members in the use of our computer network,workstations, and equipment.Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient...

  • Technical Support

    4 weeks ago

    Cairo, Egypt IBM WTC Egypt Full time

    Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service..Provide assistance to all members in the use of our computer network,workstations, and equipment.Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient...

  • Technical Support Engineer

    3 months ago

    Cairo, Egypt IBM Egypt Full time

    - Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo products- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client...

  • Technical Support Manager

    3 weeks ago

    Cairo, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

  • Technical Consulting Professional

    4 weeks ago

    Cairo, Egypt Alnafitha IT Full time

    We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are currently searching for an enthusiastic and innovative Technical Consultant to work on our...

  • Technical Consulting Professional

    4 weeks ago

    Cairo, Egypt Alnafitha IT Full time

    We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are currently searching for an enthusiastic and innovative Customer Success Consultant Engineer to work...

  • Technical Sales Professional

    4 weeks ago

    Cairo, Egypt Alnafitha IT Full time

    We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. As a Security & Compliance Technical Sales Professional (TSP) you will work with a team of sales...

  • Technical Support Engineer

    3 months ago

    Cairo, Egypt IT Pillars Full time

    Job DescriptionSupport customers and company engineers by providing troubleshooting/knowledge transfer.Provides remote technical support through the TeamViewer platform and through communication with our customers and agents.Log support tickets and track status with different team members.Support tickets coordination and followup.Develop articles/blogs for...

  • Technical Support Engineer

    4 weeks ago

    Cairo, Egypt myGwork Full time

    As a Technical Support Engineer in the Modern Work (MW) team, you will deliver world-class support for our global customers on their digital transformation journey. You will provide valuable support solutions on a wide range of technologies, specifically Exchange, Exchange Transport, Windows Servers and Client Access, that elevate our customers’ trust...

  • Technical Support Engineer

    2 weeks ago

    Cairo, Cairo, Egypt myGwork Full time

    As a Technical Support Engineer in the Modern Work (MW) team, you will deliver world-class support for our global customers on their digital transformation journey. You will provide valuable support solutions on a wide range of technologies, specifically Exchange, Exchange Transport, Windows Servers and Client Access, that elevate our customers' trust in...

  • Technical Support Engineer

    4 weeks ago

    Cairo, Egypt egybel Full time

    Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...