Selling Partner Support Associate

4 months ago


مصر, Egypt Souq.com for E-Commerce LLC Full time

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Language - Fluent Arabic and English is essential.
- Completed a 4 year college degree.
- Military exemption\ completion\ 3 years postpone.
- 2 years’ experience within a customer service environment in Multinational call center.
- PC Skills: Experience working with Operating systems (Windows) and using Office Suites( Microsoft Word, Outlook)
- Technical Skills: Basic working knowledge of spreadsheet software such as Excel and the ability to use communication and collaboration tools with ease

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

To expand the selection of products available to customers Amazon engages with Sellers & Vendors who offer their catalogue of products on Amazons’ global eCommerce platforms. The Selling Partner Support (SPS) team acts as the primary interface between Amazon and its Selling Partners. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Vendors & Sellers’ needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.

Key job responsibilities
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Exemplifying Amazon’s Leadership Principle for Customer Obsession by consistently displaying a genuine passion for our customers, delivering an exceptional customer care experience with every contact.
- Building sustainable relationships and engaging customers by going the extra mile
- Ability to oversee and achieve various KPIs like Quantity & Quality, Resolution Rate, Transfer Rate etc.
- Open to collaborating with various stakeholders like Resolver Groups, Account Managers etc.
- Documenting all Selling Partner interactions and information according to standard operating procedures
- Ability to troubleshoot and provide product guidance and support to all Amazon’s Sellers and Vendors
- Attend training sessions, and learn product details and key selling points of products and technologies. SPS participates in several initiatives to increase Seller listings and updates of catalogues in advance of peaks.
- Any other duties and special projects as directed by management in keeping with the employees skills and experience
- Multilingual support: fluency in Arabic and English communication is essential
- Ability to work shifts and open to weekends to accommodate Amazon´s opening hours, 7 days a week” To note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period.

Cairo, EGY
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
- Demonstrates effective communication, composure, and professional attitude
- Experience with serving Customers from a work from home environment



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