Home Based Seller Support Associate

2 weeks ago


مصر, Egypt Souq.com for E-Commerce LLC Full time

Required Documents & Working conditions:

- Valid PWD ID (certificate of proof of disability), and for motor abilities a work fitting assessment result will be requested.

Basic Qualifications:

- Language - Fluent Arabic and English is essential
- Completed a 4-year college degree
- Military exemption\ completion\ 3 years postpone
- 2 years’ experience within a customer service environment in Multinational call centre
- PC Skills: Experience working with Operating systems (Windows) and using Office Suites( Microsoft Word, Outlook)
- Technical Skills: Basic working knowledge of spreadsheet software such as Excel and the ability to use communication and collaboration tools with ease

Position Description: Seller Support Associate

LOCATION: Remote home based in Egypt

LANGUAGE REQUIREMENTS: English & Arabic

In Selling Partner Support, we support businesses (Sellers & Vendors) who sell their products through our Amazon marketplace platform, helping them to reach consumers both locally and globally. Our SPS Associates support our Sellers and Vendors by serving as the first resolution point, diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions.

Responsibilities include, but are not limited to:

- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Exemplifying Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.
- Building sustainable relationships and engaging customers by going the extra mile
- Ability to oversee and achieve various productivity and quality targets and metrics
- Open to collaborating with various internal stakeholders and teams
- Documenting all Selling Partner interactions and information according to standard operating procedures
- Ability to troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors
- Attend regular training sessions, and learn product details and key selling points of products and technologies.
- Any other duties and special projects as directed by management in keeping with the employee’s skills and experience
- Ability to work shifts and weekends to accommodate Amazon´s opening hours, 7 days a week” To note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period.

Skills/Competencies & Requirements:

- Comfortable working in a high-volume environment with the ability and flexibility to adapt to change effectively
- Ability to work against and deliver in a target and metric driven environment with high productivity and quality standards.
- Maintains a strong customer focus, ensuring the customer feels supported and valued
- Ability to actively listen and to identity customer needs with an empathic approach
- Demonstrates the ability to identify and drive process improvements.
- Fosters a positive and cooperative team environment at all times.
- Demonstrates effective, clear and professional written and oral communication
- Enthusiasm, highly self-motivated and a willingness to learn new skills.

Requirements for Remote Working:

- Must have (or be able to obtain) high speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start)
- A suitable remote work environment.

About the team

What we Offer
- Amazon Staff Discount of 10%
- Fully paid induction and training
- Career Progression Plan
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
- Demonstrates effective communication, composure, and professional attitude
- Experience with serving Customers from a remote environment



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