Operations Specialist

11 hours ago


المعادي, Egypt invygo Full time

**About invygo**

Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.

Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.

Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.

Job Title: Operations Specialist - Service Maintenance and Accident Compliance

**Job Summary**
The Operations Specialist - Service Maintenance and Accident Compliance is responsible for ensuring a seamless customer experience in relation to vehicle service, maintenance, and accident compliance processes. This role requires direct interaction with customers to confirm dealer communication, verify scheduled service or maintenance adherence, and ensure customers receive necessary replacements when eligible. The Operations specialist will act as a critical link between the company, its partners, and customers to maintain operational efficiency and customer satisfaction.

**Key Responsibilities**:
**_Customer Coordination_**
- Proactively contact customers to confirm that dealers have reached out to schedule service or maintenance.
- Verify the accuracy of the scheduled appointments and ensure they align with the agreed timeline.
- Follow up with customers post-scheduled service to confirm that the service or maintenance was completed successfully.

**_ Service and Maintenance Compliance_**
- Monitor service schedules provided by dealers and ensure adherence to company standards.
- Address any discrepancies or delays by coordinating with dealers and providing updates to customers.
- Maintain detailed records of all service and maintenance interactions in the system for tracking and compliance purposes.

**_ Replacement Management_**
- Identify customers eligible for replacement vehicles based on company policies.
- Verify that eligible customers have received replacement vehicles and resolve any issues that arise during the process.
- Coordinate with internal teams and dealers to streamline the replacement vehicle allocation process.

**_ Accident Compliance_**
- Ensure that accident-related services are conducted in accordance with company policies.
- Confirm that customers impacted by accidents receive the required support, including replacement vehicles if eligible.

**_ Reporting and Analysis_**
- Generate and maintain reports on service, maintenance, and accident compliance metrics.
- Provide feedback to the Operations Manager regarding any recurring issues or process improvement opportunities.

**Requirements**:

- Bachelor’s degree
- 1 to 3 years of experience in operations, customer service, or a related role
- Fluent English is a must

**_ Skills:_**
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Problem-solving mindset with a proactive approach to challenges.
- Proficiency in using CRM systems and other operational tools.
- Familiarity with service and maintenance processes in the automotive industry is a plus.

**Key Competencies**
- Customer-focused mindset with a commitment to delivering high-quality service.
- Attention to detail to ensure accurate tracking and follow-up.
- Ability to work collaboratively with internal teams and external partners.
- Strong time management skills to meet deadlines and manage multiple

tasks simultaneously.
- Adaptability to handle dynamic customer and operational needs.

**What We Like**:

- A passion for helping people and outstanding communication skills.
- Comfort working in a startup environment with an understanding of startup methodologies (e.g., Agile, Sprint).
- High attention to detail and the ability to work at a fast pace.
- A positive, can-do attitude, taking ownership of ongoing issues and going the extra mile to solve root causes.
- A strong team player who enjoys working both independently and collaboratively



  • المعادي, Egypt FlapKap Full time

    FlapKap, a leading financial growth partner for digitally-native businesses in the Middle East and Africa, is seeking a motivated and dynamic Financial Operations Specialist to join our passionate team. As such, we always need to be on top of various work streams such as reconciling cash flows, maintaining an accurate ledger of our contracts and updating our...


  • المعادي, Egypt Tagaddod Full time

    Tagaddod is seeking a goal-oriented and experienced Talent Acquisition Specialist to join our dynamic team. As a Talent Acquisition Specialist, you will be responsible for attracting, sourcing, and recruiting top talents for our organization. Your role will involve screening resumes, conducting interviews, and managing the selection...


  • المعادي, Egypt Bravo Full time

    **About Us** Bravo (previously Wasla Browser) is the first e-commerce super-app built to help customers save money, pay securely, and access financial credit. Bravo is designed to deliver a seamless and rewarding shopping experience, where everyone receives the best cash back rewards and discounts for simply buying the items they love, and the most flexible...


  • المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...


  • المعادي, Egypt talabat Full time

    **Company Description** talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part...

  • Senior SEO Specialist

    2 months ago


    المعادي, Egypt FlairsTech Full time

    maadi - 3-5 years Experience - Corporate Department **About the job**: **Requirements and responsibilities** About FlairsTech **Play Bigger!** Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software, business solutions, and customer operations? Are...


  • المعادي, Egypt Interact Technology Solutions Full time

    **Job description** - Receive end-user calls - Log the end-user calls through the customer’s internal ticketing system - Acting as the single point of communication for users & the IT department for all IT-related requests. - Answer emergency and non-emergency calls from 09:00am to 10:00pm and document important information. In addition, dispatch the...


  • المعادي, Egypt Hadaf Full time

    **Job Title**: Technical Support Specialist - ERP System (Accflex) **Location**: Cairo, Maadi **Company**: Hadaf Solutions **Job Type**: Full-Time **About Us**: Hadaf Solutions is a leading provider of ERP solutions, committed to helping businesses streamline their operations through innovative software like Accflex. We are currently seeking a skilled...


  • المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...


  • المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...


  • المعادي, Egypt talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...


  • المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...


  • المعادي, Egypt Knauf MEASA Full time

    Knauf stands for opportunity. We know that opportunity looks different to each person and we are proud that we see opportunity in everyone. This exciting role within the **Commercial Team **could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a...


  • المعادي, Egypt Future Group Full time

    **Job Overview** Join our team at **Future Group**, a leader in the **Translation & Localization** industry, as we expand our global footprint. We are seeking a dedicated **Spanish Quality Assurance Specialist** for our Call Center operations. This role plays a crucial part in ensuring our customer interactions meet the highest standards of quality and...


  • المعادي, Egypt Future Group Full time

    **Join Our Team as a Regional Talent Acquisition Specialist**: Become an integral part of **Future Group**, a pioneer in the **Translation & Localization** landscape. Since 1994, we have been setting the benchmark in connecting talented professionals with their dream roles, across various industries including Technology, Healthcare, Finance, and beyond. With...


  • المعادي, Egypt Trella Full time

    **About Us**:Ready to change the world? We’re reinventing freight and logistics at Trella. Backed by a number of leading VC companies (YC, Maersk Growth, Algebra Ventures and Raed Ventures) and we're looking for the best talent out there to help us build and scale our product offering. We aspire to create a step-change in the industry and we want you to be...


  • المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...


  • المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the MENA region’s leading on-demand food, grocery and retail platform for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across...


  • المعادي, Egypt PetroApp Full time

    In this role, you will work closely with cross-functional teams to identify process improvement opportunities, conduct process assessments, and develop strategies to streamline operations. You will collaborate with stakeholders to gather requirements, create process documentation, and implement process changes to achieve desired business...

  • Specialist Marketing

    3 months ago


    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.** **We...