Specialist Rider Quality

4 months ago

المعادي, Egypt talabat Full time

**Company Description**
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
**Job Description** Role Scope**
- Review the t-patrollers checks daily to analyze their performance in terms of target attainment, adherence, accuracy, etc.
- Deliver one to one to the t-patrollers when needed and update their KPIs by end of each month.
- Analyze the rider quality performance captured through the t-patrollers spot checks, customer’s rating, and restaurants rating.
- Update the repeated offenders list on a daily / weekly basis and align with the training team to conduct refreshment sessions.
- Keep track of actions taken against the riders and align with the logistics operations stakeholders when needed.
- Create weekly and monthly reports and analysis for the rider’s violations, areas with the highest impact, etc.
- Keep track of the rider equipment stock at the warehouses, forecast the rider equipment needs for the upcoming period.
- Work collaboratively with the procurement team & 3PL acquisitions team to ensure that our stock of the rider equipment is always enough.
- Help on Approving / Rejecting the 3PLs request to the rider equipment according to their capacity and our available stock.
- Collaborate with supervisors, managers, and other relevant teams to implement process improvements based on quality analysis findings.
- Participate in the design and implementation of quality improvement initiatives, including calibration sessions and ongoing training programs.
- Act as a bridge between riders and management to facilitate the implementation of actionable feedback.

**Skills & Qualifications needed**:

- A Bachelor's degree in any field is a must.
- SQL, big data, and data analysis experience is a must
- Dealing with G-forms is a must.
- Experience as a quality specialist is a plus.
- Experience in managing a team / on ground team is a plus.
- Six Sigma Yellow Belt is a plus.
- Logistics and warehouse experience are a plus.

  • Coordinator Riders

    2 months ago

    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...

  • Coordinator Riders

    2 months ago

    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...

  • Team Lead Riders

    1 month ago

    المعادي, Egypt talabat Full time

    **Company Description** talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part...

  • Team Lead Riders

    1 month ago

    المعادي, Egypt talabat Full time

    **Company Description** talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part...

  • Sr. Specialist Projects

    3 months ago

    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...

  • Sr. Specialist People Solutions

    2 months ago

    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...

  • Specialist Logistics Projects

    3 months ago

    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...

  • Spanish Quality Assurance Specialist

    3 months ago

    المعادي, Egypt Future Group Full time

    **Job Overview** Join our team at **Future Group**, a leader in the **Translation & Localization** industry, as we expand our global footprint. We are seeking a dedicated **Spanish Quality Assurance Specialist** for our Call Center operations. This role plays a crucial part in ensuring our customer interactions meet the highest standards of quality and...

  • Specialist People Solutions

    2 weeks ago

    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the MENA region’s leading on-demand food, grocery and retail platform for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across...

  • Specialist People Solutions

    2 months ago

    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...

  • Specialist Operations Training

    4 weeks ago

    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...

  • Specialist Marketing

    3 months ago

    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.** **We...

  • Category Manager

    2 months ago

    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...

  • Fresh Food Category Manager

    2 months ago

    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...

  • Sr. Coordinator Workforce

    2 months ago

    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...

  • Team Lead Content Operations

    1 month ago

    المعادي, Egypt talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...

  • Senior SEO Specialist

    1 month ago

    المعادي, Egypt FlairsTech Full time

    maadi - 3-5 years Experience - Corporate Department **About the job**: **Requirements and responsibilities** About FlairsTech **Play Bigger!** Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software, business solutions, and customer operations? Are...

  • Technical Learning Design Specialist

    4 months ago

    المعادي, Egypt San3aTech Full time

    The Education Team at San3a Tech is seeking a dedicated and experienced Technical Learning Design Specialist to join our innovative and dynamic team. At San3a Tech, we focus on creating comprehensive, cutting-edge educational experiences that empower the next generation of makers and innovators. This position plays a critical role in designing and developing...

  • Technical Support Specialist

    2 weeks ago

    المعادي, Egypt Nawy Real Estate Full time

    **CRM Management and Optimization**: - Administer and optimize the CRM platform for the customer support team. - Configure workflows, automate repetitive tasks. - Ensure data accuracy and troubleshoot CRM-related issues. - **Customer Support Process Design**: - Collaborate with support and customer success teams to define and implement efficient processes...

  • Senior Business Process Specialist

    4 months ago

    المعادي, Egypt PetroApp Full time

    In this role, you will work closely with cross-functional teams to identify process improvement opportunities, conduct process assessments, and develop strategies to streamline operations. You will collaborate with stakeholders to gather requirements, create process documentation, and implement process changes to achieve desired business...