Coordinator Riders

**Company Description**
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
**Job Description** What’s on Your Plate?**
- Monitor and improve Rider Performance and Compliance
- Lead Rider Recruitment for the allocated zones
- Lead a Team of Rider Captains
- Manage rider Rooster with proper allocation of shifts/breaks/off-days etc
- Train riders on “Take Shift”
- Supervises rider onboarding and training
- Inventory management and usage compliance of Rider equipment
- Groom rider quality (behavior, appearance, professionalism, presentational etc)
- Setting up a performance improvement plan to improve the performance of low-performing riders
- Reduce rider complaints originating from customers
- Monitor riders' performance on an individual level and be responsible for coaching/warning riders
- Audits fleet appearance & rider behavior via on-ground visits

**Skills & Qualifications needed**:

- 2-3 years of experience in the food/grocery tech industry is highly preferred
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
- Strong communication skills, both written and verbal.
- Influencer and a negotiator with good public speaking and presentation skills
- People management skills: Experience in managing bigger groups of people