Customer Experience Agent

6 months ago


محافظة الجيزة, Egypt Future Group Full time

Join one of the leading Translation & Localization Companies in the world Future Group Company is leading the localization market since 1994 with global subsidiaries serving North & Latin America, Asia, Europe, and MEA. We're currently expanding our team globally, join our global team in our new journey now
- Answering internal customers' inquiries
- Investigating and resolving customer complaints
- Providing technical support Escalating customer issues to supervisors or management
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication

**Key Requirements**:

- Bachelor's degree in translation, Business, or a related field.
- 1-2 Years of experience in Customer Service.
- V.good English level.



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