Incident Management Agent

3 months ago

الجيزة, Egypt NCR Atleos Full time

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Description

Title: Incident Management Agent
Location: Egypt

Grade: 7

**Required Skills**:

- Bachelor’s degree.
- Excellent command in spoken and written English.

Job Responsibilities:

- Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling customer calls.
- Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
- Monitoring ATM incidents for NCR's ATM monitoring customers.
- Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
- Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
- Escalating customer problems both internally and externally, when required, according to defined escalation paths.
- Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
- Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
- Participating in team projects that enhance the quality or efficiency of help desk service.

Responsible for overall IM system implementation and management.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

  • Incident Management Agent

    4 months ago

    الجيزة, Egypt NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Description Title: Incident Management Agent Location: Egypt Grade:...

  • Incident Management Agent

    1 week ago

    الجيزة, Egypt NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Title: Incident Management Agent Location: Egypt Grade: 7 **Required...

  • Incident Management Agent

    2 months ago

    الجيزة, Egypt NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.- Acting as single point of contact for NCR Financial customers with Incident...

  • Incident Management Agent

    2 weeks ago

    الجيزة, Egypt NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Required Skills**: - Bachelor’s degree.- Excellent command in spoken and...

  • Cash Service Analyst

    4 months ago

    الجيزة, Egypt Roots Management Consultants Full time

    Minimum of 2 years service delivery experience - Sound ITIL knowledge Or - High school education - Minimum of 3 years service delivery experience - Minimum of 2 years experience in leading teams and designing services - Sound ITIL knowledge **Responsibilities**: **Offer input and gain knowledge as a service manager on products, systems, and services** -...

  • Sales Outdoor Agent

    4 months ago

    الجيزة, Egypt اورنچ مصر Full time

    About the job Sales Outdoor Agent - Responsible for fulfilling sales leads received from Outbound upselling campaigns and Online purchase requests. - Follow up on all the leads till finalizing the Porting-In process / Activation process in terms of contracts and document upload on Orange Systems. - Attack Non-Orange Customers through his/her own referrals -...

  • SOC Manager

    4 months ago

    الجيزة, Egypt ITS Information Technology Solutions Full time

    **Company Description** Be a part of ITS cutting-edge technology world. Founded in 2010, Information Technology Solutions (ITS) delivers technology solutions excellence with Cybersecurity, Fraud & GRC solutions to accelerate business to a world of digital innovation. With tech gurus and teams across Egypt and the Middle East, ITS ensures excellence and...

  • Partners Management Manager

    1 month ago

    الجيزة, Egypt اورنچ مصر Full time

    About the job Partners Management Manager **Duties and Responsibilities** 1. Achieve 100% of assigned Sales targets and KPIs. 2. Set the monthly KPIs for partners. 3. Direct partners to the potential opportunities generating high revenues. 4. Responsible for partners? profitability model on a monthly basis. 5. Monitor the channels performance sales...

  • Partners Management Manager

    1 month ago

    الجيزة, Egypt Orange Egypt Full time

    **Duties and Responsibilities** 1. Achieve 100% of assigned Sales targets and KPIs. 2. Set the monthly KPIs for partners. 3. Direct partners to the potential opportunities generating high revenues. 4. Responsible for partners? profitability model on a monthly basis. 5. Monitor the channels performance sales activities within the market place. 6....

  • Manager, IT Sales Solutions

    3 months ago

    الجيزة, Egypt Orange Egypt Full time

    **Purpose of the job** Managing Wincash and Retail functions as DevOps Model, managing both operational tasks / duties, and new commercial requests, in addition to technical upgrades. **Duties and responsibilities** **Functional Management** - Responsible for managing Sales solutions team - Projects and tasks distribution among team members according to...

  • Manager, IT Sales Solutions

    3 months ago

    الجيزة, Egypt اورنچ مصر Full time

    About the job Manager, IT Sales Solutions **Purpose of the job** Managing Wincash and Retail functions as DevOps Model, managing both operational tasks / duties, and new commercial requests, in addition to technical upgrades. **Duties and responsibilities** **Functional Management** - Responsible for managing Sales solutions team - Projects and tasks...

  • Application Support Engineer

    3 months ago

    الجيزة, Egypt Jadeer Full time

    Jadeer is hiring on behalf of one of our clients in Egypt, our client is one of the leaders in software industry **Job Title: Application Support Engineer** **Scope: the scope of an Application Support Engineer is diverse and dynamic, offering numerous opportunities for professional growth and specialization in various areas of technology and...

  • SOC Analyst Tier 3/leader

    4 months ago

    الجيزة, Egypt ITS Information Technology Solutions Full time

    **Standard Job Requirements** - Prepare monthly KRIs. - Organize the monitoring Team shifts schedule. - Coordinate activities outside the Organization with the vendors and consultants. - Create daily, weekly, monthly, quarterly, and annually SOC reports. - Manage Communication with infosec GRC team on detected incidents that breached SLA/OLA. - Manage...

  • SOC Analyst Tier 2

    4 months ago

    الجيزة, Egypt ITS Information Technology Solutions Full time

    **Job Title: SOC Analyst Tier 2** **Company Overview**: ITS Information Technology Solutions is a leading provider of IT services and solutions in Egypt. We specialize in delivering innovative and reliable technology solutions to businesses of all sizes. Our team of experts is dedicated to providing exceptional customer service and ensuring that our...

  • SOC Admin

    4 months ago

    الجيزة, Egypt ITS Information Technology Solutions Full time

    **Job Overview**: We re searching for a SIEM Admin to assist our client 24 7 managed security operations center. This role is in Security Engineering Department, responsible for the strategic, technical, and operational direction of the Security Engineering. This job description is not intended to be all inclusive; the employee will also perform other...

  • Technical Support Specialist

    4 months ago

    الجيزة, Egypt NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. SW Support Representative, Level 1/2- Position works in Technical Assistance...

  • Help Desk Representative

    4 months ago

    الجيزة, Egypt NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Required Skills**: - Bachelor’s degree.- Excellent command in spoken and...

  • Helpdesk Representative

    4 months ago

    الجيزة, Egypt NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Position Summary & Key Areas of Responsibility - Position requires the ability...

  • Networking & Security Engineer

    4 months ago

    الجيزة, Egypt ExaCall Full time

    Design, deploy, and maintain highly available and scalable network architectures, including LAN, WAN, VPN, and cloud networks. - Implement and manage security measures across network infrastructure, including firewalls, intrusion detection/prevention systems (IDS/IPS), and VPNs to protect against threats. - Monitor network performance and security logs, and...

  • Security Analyst

    3 months ago

    الجيزة, Egypt ITS Information Technology Solutions Full time

    **Position: Security Analyst - XDR Specialist** **Company Overview**: ITS Information Technology Solutions is a leading provider of managed IT services and solutions for businesses of all sizes. With over 20 years of experience, we have a proven track record of delivering cutting-edge technology solutions that help our clients achieve their business...