Help Desk Representative
4 months ago
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills**:
- Bachelor’s degree.- Excellent command in spoken and written English. Job Responsibilities:
- Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.- Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.- Monitoring ATM networks for NCR's ATM monitoring customers.- Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.- Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.- Escalating customer problems both internally and externally, when required, according to defined escalation paths.- Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.- Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.- Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.- Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.- Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
-
Information Technology Help Desk
3 months ago
الجيزة, Egypt Hikma Pharmaceuticals PLC Full time**Duties & Responsibilities**: - Install, configure, and maintain computer hardware and software. - Troubleshoot and resolve network connectivity issues. - Maintain accurate records of all technical support incidents through the Ticketing System - Assist in the system administration of servers and related infrastructure. - Experience with Hyper-V...
-
Outdoor Sales Representative
4 months ago
الجيزة, Egypt Tagaddod Full timeWe are looking for a Sales Representative to help us increase sales and address customer needs within El Giza, Egypt Our Sales Representative responsibilities include presenting our products and services to potential clients, identifying specific consumer characteristics and recommending ways to promote and sell our products. **Responsibilities**: - Act...
-
Field Sales
1 month ago
الجيزة, Egypt Tagaddod Full timeWe are looking for a Sales Representative to help us increase sales and address customer needs within **Giza, Egypt** Our Sales Representative responsibilities include presenting our products and services to potential clients, identifying specific consumer characteristics and recommending ways to promote and sell our products. **Responsibilities** - Act as...
-
IT Support Specialist
4 months ago
الجيزة, Egypt BayanTech Full timeInstalling, configuring, and upgrading computer hardware and software - Installing and upgrading anti-virus software to ensure security at the user level. - Performing tests and evaluations on new software and hardware. - Installing and troubleshooting CCTV. - Responsible for PCs, Printers, and related equipment (monitor, keyboard, mouse, hard drive,...
-
IT Specialist
3 days ago
الجيزة, Egypt BayanTech Full timeInstalling, configuring, and upgrading computer hardware and software - Installing and upgrading anti-virus software to ensure security at the user level. - Performing tests and evaluations on new software and hardware. - Installing and troubleshooting CCTV. - Responsible for PCs, Printers, and related equipment (monitor, keyboard, mouse, hard drive, -...
-
Sales Development Representative
4 months ago
الجيزة, Egypt ChatDaddy Full time**ChatDaddy **is a leading SaaS provider committed to innovative marketing solutions. Our mission is to empower SMEs with cutting-edge digital marketing tools. **Job Overview**:As a SDR, you will drive our sales initiatives by setting ambitious goals, devising strategies, and engaging with prospects. Your role includes conducting product demos, closing...
-
Receptionist
4 months ago
الجيزة, Egypt BayanTech Full time**About Us**: Bayan-Tech is a leading company in the Translation and Localization industry, specializing in providing high-quality language solutions to clients worldwide. We pride ourselves on our commitment to accuracy, efficiency, and client satisfaction. We are seeking a friendly and professional Receptionist to join our team. As the first point of...
-
Helpdesk Representative
4 months ago
الجيزة, Egypt NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Position Summary & Key Areas of Responsibility - Position requires the ability...
-
Incident Management Agent
2 months ago
الجيزة, Egypt NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.- Acting as single point of contact for NCR Financial customers with Incident...
-
Incident Management Agent
1 week ago
الجيزة, Egypt NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Required Skills**: - Bachelor’s degree.- Excellent command in spoken and...
-
Incident Management Agent
4 months ago
الجيزة, Egypt NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Description Title: Incident Management Agent Location: Egypt Grade:...
-
Incident Management Agent
3 months ago
الجيزة, Egypt NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Description Title: Incident Management Agent Location: Egypt Grade:...
-
Incident Management Agent
1 week ago
الجيزة, Egypt NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Title: Incident Management Agent Location: Egypt Grade: 7 **Required...
-
International Telesales
4 months ago
الجيزة, Egypt Purple Digital Marketing Full time**Company Description** Purple is a Digital Marketing company with knowledge of the Egyptian and Swiss markets, committed to providing its clients with the best quality services in digital marketing and advertising. At Purple, we are in continuous search of new ways, trends, and technologies to help our clients with their digital and social media...
-
Customer Service Representative
3 months ago
الجيزة, Egypt Teleperformance Full timeJoin Teleperformance as a **Tech Customer Service Agen**t for a **UK Account**! Do you have a passion for technology and a knack for excellent customer service? Teleperformance is seeking a talented individual to join our team as a Tech Customer Service Agent for a UK account. Here's what you'll get: - Competitive salary of **EGP 14,000 per** month...
-
Drinkies Driver
4 months ago
الجيزة, Egypt AlAhram Full timeScope: Delivering orders to our customers at home in an accurate, fast, neat, properly chilled, properly packaged and with a friendly hospital treatment Functional Responsibilities: - Maintaining bikes or vans cleanliness and efficiency. - Delivering orders quickly. - Maintaining orders proper packaging, neatness and temperature. - Receiving payment from...
-
Helpdesk Specialist
8 months ago
محافظة الجيزة, Egypt Abgad Full time**Job Scope**: As an IT Help Desk Specialist, your primary responsibility will be to provide technical assistance and support to end-users within Abgad. You will respond to inquiries, diagnose and resolve technical issues, and ensure that computer systems and networks are functioning efficiently. In this role, you will be an essential point of contact for...
-
District Manager
1 month ago
الجيزة, Egypt PHARAONIA PHARMACEUTICALS Full time**About the job** Do you have the passion for our challenging role as District Manager? Would you like to have an impact on our patient’s lives in a company that strives to help patients at scale and speed? Then Pharaonia Pharmaceutical might be the one for you! **What You’ll Do** - Achieve the company’s sales objectives for the assigned district...
-
Talent Acquisition Intern
3 months ago
الجيزة, Egypt IBM Full timeIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Exams Account Relations Coordinator
4 months ago
الجيزة, Egypt British Council Full timeExams Account Relations Coordinator **Date**:2 Sep 2024 **Location**: Giza, Middle East and North Africa, EG **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and...