Information Technology Help Desk

3 months ago


الجيزة, Egypt Hikma Pharmaceuticals PLC Full time

**Duties & Responsibilities**:

- Install, configure, and maintain computer hardware and software.
- Troubleshoot and resolve network connectivity issues.
- Maintain accurate records of all technical support incidents through the Ticketing System
- Assist in the system administration of servers and related infrastructure.
- Experience with Hyper-V virtualization and managing virtual environments.
- Familiarity with Active Directory (AD) and its components, including users &Groups account management, group policies, and domain services.
- Manage Microsoft services such as: Print Servers, File Servers,...
- Good Knowledge of Office 365 Services

**Qualifications**:

- Bachelor’s degree in information technology with grade Very good or Excellent
- At least 3:4 years of experience in a similar position.
- Certified MCSE is a must.
- Strong understanding of computer hardware and software.
- Fluency in English, both written and verbal
- Excellent troubleshooting and problem-solving skills.
- Job location: Badr City.



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